Service Delivery Coordinator
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Package: £25k - £30k + benefits
About Us: Hargreaves Waste Management Services, part of the HELM Division within Hargreaves Environmental Services, delivers tailored waste management solutions across the UK. We work with a diverse range of clients to provide efficient, compliant, and sustainable waste handling and disposal services. Our focus is on operational excellence, customer satisfaction, and continuous improvement.
The Opportunity: We are seeking a proactive and detail-driven Service Delivery Coordinator (SDC) to support our waste management operations. This role is pivotal in ensuring seamless coordination between customers and supply chain partners, managing orders, and providing administrative support. You’ll help drive service efficiency, enhance customer experience, and contribute to the growth of our business.
Key Responsibilities:
- Coordinate customer orders and ensure accurate, timely processing.
- Act as a key point of contact for both customers and suppliers.
- Support the Service Delivery Manager in daily operational tasks.
- Maintain and update service delivery records and documentation.
- Monitor supply chain performance and resolve service-related issues.
- Assist in identifying and implementing process improvements.
- Ensure compliance with internal procedures and customer requirements.
- Provide general administrative support across the Waste Management Services team.
- Contribute to initiatives aimed at increasing customer attraction and retention.
What We’re Looking For:
- Experience in customer service or telesales.
- Experience in a logistics, waste management, or service delivery environment (desirable).
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple tasks and prioritise effectively.
- Proficiency in Microsoft Office and administrative systems.
- A proactive, solutions-focused mindset.
- Knowledge of waste management operations or environmental services (desirable).
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