Service Delivery Lead

A Service Delivery Lead will play a pivotal role in overseeing and enhancing the delivery of IT services for our Technology Services division. This dynamic role demands a proactive professional who can establish robust governance frameworks, ensure compliance with service agreements, and foster continual service improvement to support our commitment to excellence.

• Service Governance: Develop, implement, and maintain a comprehensive service governance framework to align operations with organizational goals and industry best practices.
• Compliance Management: Monitor adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring consistent delivery of high-quality services.
• Continuous Improvement: Identify opportunities and lead initiatives aimed at optimizing service delivery processes, enhancing efficiency, and driving customer satisfaction.
• Risk and Compliance Oversight: Evaluate and manage operational risks, ensuring compliance with internal policies and external regulatory requirements.
• Vendor Management: Foster productive relationships with external vendors, managing performance and contractual obligations to maximize value and service quality.
• Reporting and Communication: Deliver accurate, timely reports on service performance and operational metrics to stakeholders, facilitating informed decision-making.

Experience: 8-10 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.