Service Delivery Manager
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Service Delivery Manager (Contract to Perm)
- 3-month contract - £400 per day.
- 1 day per week in Leatherhead
The opportunity
Seeking an experienced IT Service Delivery Manager working for one of the UKs most recognisable brands, ideally on a contract to perm basis. This role is customer facing and you’ll be responsible for ensuring high-quality coordination and governance across the function.
What you’ll focus on
- Leading the response and coordination of major incidents, problems ensuring services are restored quickly and safely
- Continual service improvement and XLAs, putting the customer at the heart of everything you do.
- Translate tech jargon to non-technical stakeholders, coordinating tech teams.
- Governing the problem management process and overseeing root cause analysis
- Chairing problem reviews and influencing senior stakeholders across Technology
- Driving continuous improvement across tooling, reporting, and process maturity
- Providing guidance and training to colleagues on best practice
What we’re looking for
- A strong background in ITIL-based service operations, with a focus on customer experience.
- Ideally Jira ITSM experience.
- Gravitas and the ability to influence senior stakeholders
- Confidence operating in a fast-paced environment with competing priorities
If this sounds like the right fit for your skill set and availability, I’d welcome a confidential conversation. Please reach out directly for more details.
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