Service Delivery Manager

Sheffield, England, United Kingdom

7/24/2025

Company Description

At SBS, we’re more than just a technology company – we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.

As part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.

Job Description

🗺️ Location: Broad Street, Sheffield

📃 Fulltime, permanent

💰 Salary: Circa £80,000-£100,000

🏢 Hybrid: Minimum of 2 days in the office per week

Are you a strategic and people-focused leader with a passion for service excellence? We’re looking for an experienced Service Delivery Manager to lead and evolve our live service operations across multiple disciplines and geographies.

Reporting to the Head of Cloud & Support Operations, you’ll be responsible for the day-to-day delivery of our services, managing a cross-functional team of approximately 50 full-time employees across Service Desk, Application Support, Operations, and Infrastructure. You’ll drive operational excellence, client satisfaction, team development, and continuous improvement—all while maintaining compliance, ensuring cost efficiency, and upholding service standards.

What will the role involve?

• Leading, coaching, and developing a high-performing, geographically diverse team.
• Ensuring seamless service delivery, resource planning, and year-round operational continuity.
• Acting as a key point of contact for clients, championing service quality, performance, and improvement.
• Managing operational risk, compliance, incident response, and business continuity.
• Owning financial performance, including budgeting, forecasting, and vendor management.
• Driving a culture of continuous improvement, innovation, and efficiency.
  
  

What Success Looks Like

• Meeting SLA targets and customer satisfaction goals
• Boosting team performance and engagement
• Delivering cost savings and service efficiencies
• Achieving strong financial control and budget alignment
  
  

Qualifications

What are we looking for?

• Minimum of 5 years of experience in service delivery management or a related role in the Financial Services Sector.
• Proven experience in managing cross-functional teams and driving service improvements.
• Strong knowledge of ITIL practices, cloud services, and service delivery frameworks.
• Excellent communication, leadership, and problem-solving skills.
• Ability to manage multiple priorities and work under pressure.
  
  

It would be a bonus if you had:

• Experience with AWS and cloud service management.
• Certification in ITIL, PMP, or relevant project management methodologies.
• Strong understanding of compliance and security standards in IT services.
  
  

Don't meet every single requirement? That's okay, and you aren't alone! Research shows that women and people of colour are less likely to apply for a role unless they meet all the criteria. At SBS, we're committed to building a diverse, inclusive team where everyone feels they belong. So if this role excites you and you're eager to grow, we'd love to hear from you - even if your experience doesn't tick every box just yet, send in your applications!

Additional Information

What's in it for you?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:

💷 Competitive salary: Circa £80,000-£100,000 (dependent on experience)

🧘 Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations

🏡 Hybrid working: Work from home three days per week, and join us in the office for the remaining two.

🛡️ Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider

🚲 Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance

We are committed to combating all forms of discrimination and promoting a work environment that is inclusive and respectful of individual differences.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.