Service Delivery Manager - Oracle Fusion

Role: Service Delivery Manager (Oracle Fusion Cloud Planning and RAIDS Manager)

Location: London, UK – Hybrid ( 2–3 days per week on-site)

Role Type: 3+ months and extendable

Salary: Depends on experience

About Role:

Enhance user experience through simplified processes, intuitive systems, and responsive support.

Enable data-driven decision-making using Oracle ERP, HCM, and EPM technologies, integrated analytics, and AI.

Improve productivity and efficiency by automating transactions, optimising shared service centres, and reducing costs for reinvestment into frontline Defence.

The programme has five workstreams namely J2C Finance, J2C Commercial, DefHRS, Enterprise Architecture and Technical Delivery and Shared Services Operating Model covering finance, people, commercial, technical, and future shared services operating model delivery respectively..

Job Description:

• The programme planner will work with the central programme delivery team to develop and build workstream specific programme plan in full alignment with the overall integrated programme plan
• The role will involve working with the workstream programme directors to establish, maintain and actively use workstream plans to manage and control workstream and overall programme delivery. This will include documenting key milestones, programme and workstream dependencies, assumptions and constraints and produce all reference documentation. The role will produce weekly progress against the plan for their respective workstreams and report to the central planning team on deviations and their impact
• The role will work on RAIDS with respective RAIDS managers and ensure that risks and dependencies are managed from delivery schedule angle and pro-actively highlight schedule variances
• The role will produce change impact assessment from schedule and plan perspective as part of regular change control process
• The role will develop, maintain, and manage plan on a page as well as detailed MSP plan and ensure alignment of planning elements within JIRA and MSP plans
• The role will ensure that all planning confirms the overall objectives, scope, high level deliverables/product (including acceptance criteria) and stage gate exit criteria for the programme and workstreams
• The role will ensure that there is a consistent use of forecasting and estimating methodologies that ensure high degree of accuracy and enables the programme office to analyse, track and report actual delivery against time, cost, and quality metrics. This will support the continuous improvement of planning methodologies tools and support to the programme and workstream teams

Required Skills & Experience Backegoud:

• Delivery credibility: Ability to demonstrate detailed structured planning capability with light touch guidance from the portfolio programme delivery management
• Stakeholder leadership & influencing: Strong interpersonal skills, awareness and discipline to be able to understand and operate in a complex and ambiguous stakeholder environment, working with disparate and diverse teams convincing them of individual value addition to their work
• Specialist Knowledge: Significant knowledge and experience in programme planning to identify work packages and detail the same within a complex and large Oracle Fusion Cloud end-to-end implementation programme
• Fusion Cloud Implementation Methodology: Sound understanding of Oracle Fusion Cloud implementation methodologies and phase wise delivery steps with the ability to understand cross-workstream dependencies
• Planning Tools: Highly proficient in developing MSP plans of significant complexity from a zero base without extensive handholding. Proficient user of JIRA to ensure JIRA structures are aligned to the overall programme MSP plan and delivery responsibilities. Demonstratable ability to keep JIRA and MSP plans always aligned within the agreed time bucket of one to two weeks

Essential Qualifications/Experience:

• A degree level qualification (essential)
• Over ten years’ experience in complex ERP enabled transformation programmes with a minimum of 5 years’ experience in Oracle Fusion Cloud implementation programmes of over £25 million annual budget (essential)
• Highly proficient in the use of project planning software e.g., MS Project Professional plan and proficient in agile software development and implementation tools e.g., JIRA (essential)
• Ability to analyse complex programmes and projects and report information in a range of formats (essential)
• Excellent communication skills, written and oral, and be able to present complex or sensitive information effectively (essential)
• Ability to produce quality written documents covering their area of responsibility for various governance forums e.g., the programme board, and the sponsor group board (essential)
• Ability to support teams in breaking down complex delivery into manageable work packages and activities (essential)
• Ability to effectively lead and support teams using a range of methodologies in planning (highly desirable)
• Knowledge and experience in applying risk management processes and in supporting others to apply risk management methodologies (highly desirable)
• Able to work to deadlines and under pressure in a rapidly changing environment (highly desirable)
• Able to manage competing and conflicting demands, balancing priorities to respond changes to service demand (highly desirable)
• Experience of managing complex stakeholder landscape (essential)
• Experience of working effectively in a complex third-party supplier landscape (highly desirable)
• Proficient in using PowerPoint, Excel, Word (essential)
• Ability to work independently (essential)