Service Delivery Officer Level 3 - Education

Job Description

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Hybrid Worker (two days in the office and three days remote working)

Salary: Starting Salary is £26,824 (Level one) rising to £27,694 (Level 3) per annum ‘pro rata for part-time’

Location: Nottingham City Council, Loxley House, Station Street, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, generous leave entitlement and access to a strong pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you – people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here .

About The Role

This role sits within the Education Administration Team, part of the Education Hub and the wider Service Delivery Directorate, which provides a variety of functions supporting the City Council’s Education Division.

As a Service Delivery Officer Level 3, you will play a key role in delivering high-quality administrative and business support. In particular, you will support the Schools and Education Safeguarding Co-ordinator, with a focus on managing the administration of safeguarding training and wider education safeguarding activity.

Key Responsibilities Include

• Co-ordinating and administering the schools safeguarding training programme, including timetabling, booking, and arranging sessions.
• Acting as a point of contact for local authority schools (maintained and academies), responding to safeguarding enquiries and managing bookings.
• Providing administrative support for multi-agency meetings, including preparing and circulating agendas, reports and minutes, and arranging venues.
• Assisting in the organisation of events, training, and other education service functions.
• Maintaining and developing communication channels for schools, including the Schools Extranet, Board websites, newsletters and training materials.
• Managing and maintaining accurate electronic and paper records, databases and management information to support reporting and compliance.
• Preparing reports, data analysis and presentations to support the safeguarding offer and other service delivery needs.
• Supporting the induction of colleagues and board members by ensuring clear administrative arrangements.
  
  

This role also carries the wider responsibilities of a Service Delivery Officer, including:

• Handling customer enquiries, signposting and resolving queries.
• Supporting financial processes such as procurement activities and budget monitoring.
• Assisting with service improvement projects, identifying opportunities for innovation and efficiency.
  
  

The role may require flexibility to work across multiple sites and occasionally outside of normal office hours to meet service needs.

You can find the job description for this post here

About You

The ideal candidate will have:

• Strong administrative and organisational skills, able to manage multiple priorities.
• Excellent communication skills, with confidence in liaising with schools, partners and colleagues.
• A proactive approach to problem solving, innovation and continuous improvement.
• Knowledge of business support and financial administration processes.
• Strong IT skills, including Microsoft Office and service-specific systems.
• Commitment to equality, diversity and inclusion in all aspects of work.
  
  

A DBS basic check for a regulated activity is required for this post.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer flexible and hybrid working arrangements depending on the role. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For Informal Enquiries, Please Contact

Neil Hardy, Service Delivery Manager – Education Administration, via email at [email protected].

Closing Date: 11:59pm Sunday 14th September

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
  
  

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.