Service Delivery Partner - HR Toolkits & Content

Service Delivery Partner - HR Toolkits & Content

12 Month Fixed Term Contract

Location: Homeworking with time spent at our Bradford Office

Salary: circa. £48,000 per annum

Full time - 37.5 hours per week

We’re seeking a Service Delivery Partner – HR Toolkits and Content for a 12-month fixed-term contract.

In this role, you’ll play a key part in transforming how our employees and managers access People Services by building a sustainable library of HR toolkits and support content.

You’ll create clear, engaging, and user-friendly resources, from toolkits and user guides to multimedia learning materials – designed to boost management capability and support our move towards greater employee self-service.

Working closely with HR specialists and stakeholders across the organisation, you’ll make sure all content is accurate, accessible and fully aligned with People policies, employment law and regulatory standards.

What you’ll be doing

• Designing and delivering toolkits, user guides, workflows and learning content.
• Creating multimedia resources (e.g. videos, interactive modules) to bring HR processes to life.
• Partnering with HR process owners to streamline documentation and embed a culture of self-service.
• Using employee feedback and user research to improve content usability and accessibility.
• Translating complex employment law and regulatory requirements into practical, user-friendly guidance.
• Establishing governance frameworks to keep content accurate and up to date.
• Preparing BAU handover materials and supporting knowledge transfer to sustain long-term impact.

What we’re looking for

• Experience in HR, communications, or content creation (ideally within HR or employee services).
• Strong understanding of employment law, HR frameworks, and compliance requirements.
• Proficiency with digital authoring and multimedia tools (e.g. Articulate, Camtasia, Adobe Creative Suite).
• Basic knowledge of HTML or web content management.
• Experience designing for regulated sectors (housing, care, or similar) is desirable.
• Skilled at making complex information accessible, engaging, and user-focused.
• Strong collaboration skills with the ability to co-create content with stakeholders.
• Knowledge of applying AI technology to support creation of engaging comms and learning content is desirable

To learn more and view the role profile please click here

Please note that this vacancy may close earlier than the advertised date if we receive a high volume of applications.

Why join us?

This is a unique opportunity to combine HR knowledge with digital creativity to make a real difference in how our people access support. You’ll help shape a sustainable, user-focused content library that empowers managers, enhances colleague experience, and supports long-term service transformation.