Service Delivery Project Manager – Must hold active SC Clearance

Service Delivery Project Manager – Must hold active SC Clearance

Hybrid – Travel to London once a week

Permanent or 12 month fixed term contract (FTC)

The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

We’re now seeking a results-driven, self-motivated, and flexible SC Cleared Service Delivery Project Manager to join our growing team. This is a fantastic opportunity to play a pivotal role in designing and coordinating the deployment of diverse enterprise services within a large and complex government organisation. You’ll be at the heart of service delivery, ensuring projects are implemented seamlessly, on time, and aligned with customer requirements.

What you’ll do:

• Requirements Analysis: Review current services and contractual requirements to define the future service model.
• Service Design & Strategy: Lead workshops with stakeholders to build and document service strategies and models.
• Stakeholder Engagement: Collaborate with BAU service teams (Catalogue, SLM & Governance, SACM, Service Desk, Functional Support, Reporting) and project stakeholders to ensure successful implementation.
• Quality Assurance: Work with Test Teams to define testing strategies and ensure services meet contractual standards, specifications, and SLAs.
• Service Lifecycle Management: Create implementation runbooks, handover documentation, training materials, and performance reporting tools.
• Continuous Improvement: Identify risks, capture feedback, and design solutions to improve processes, tooling, and efficiency.
• Governance & Documentation: Produce high-quality documentation to support project gates and service readiness reviews.
• Leadership: Lead your workstream, ensuring deliverables are met and presented effectively to clients.

What we’re looking for:

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience in Service Design, Business Analysis, or Project Delivery).
• Excellent communication and interpersonal skills with proven experience in requirements gathering, process mapping, and stakeholder engagement.
• Strong organisational and problem-solving abilities.
• ITIL Certification.
• Hands-on experience with ServiceNOW.

Preferred Qualifications:

• Experience in data centre management, application hosting, network services, or mid-large scale site migrations.
• Familiarity with ITIL or service management best practice.
• Experience with Jira & Confluence.
• Agile/Scrum certification(s).

Benefits:

• Competitive salary and performance-based bonus structure.
• Join a rapidly expanding start-up where personal growth is a part of our DNA.
• Benefit from a flexible work environment focused on deliverable outcomes.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

• Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.

• Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.

• Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.

• By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

This role at Amber Labs can be a 12 Month salary based FTC position or permanent position, and all employees are required to hold active SC clearance. Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?

Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.