Service Delivery Specialist (Oracle)

At Morrisons, we’re transforming the way we work through the power of technology. As one of the UK’s biggest food retailers, we’re always looking for smarter, faster and more effective ways of serving our customers, and technology is right at the heart of that journey.

We’re looking for a Technology Specialist to join our Oracle Retail & Operations team. In this role, you’ll be the go-to expert, supporting our Oracle Applications (RMS, ReSA, ReIM, RPM) alongside our Operations Support teams (MFDM, EDI and Operations). You’ll work with colleagues across the business, as well as external partners, to make sure our systems run smoothly, issues are resolved quickly, and new opportunities are spotted and delivered.

What you’ll be doing

• Service Delivery & Development - Enhancing user experience on Oracle Retail applications by delivering small changes within budget, and ensuring services meet agreed SLAs.
• Stakeholder Management - Building strong relationships across the business, keeping colleagues updated, and delivering service improvements that exceed expectations.
• People & Vendor Management - Coordinating 3rd party teams and suppliers, ensuring effective collaboration and engagement.
• Financial & Risk Management - Supporting budget control, adhering to compliance standards, and managing risk.
• Continuous Improvement - Identifying opportunities to improve processes and keeping the technology roadmap on track with key milestones.

About You

We’re looking for someone who has experience working with enterprise technologies and ideally Oracle Applications. You’ll have knowledge of cloud-based technologies, including migrations from on-premise solutions. You will also have:

• Strong stakeholder management skills, with the ability to influence and lead conversations at senior level.
• A track record of delivering efficiencies and improvements that unlock business value.
• The ability to translate complex technical challenges into simple, actionable solutions.
• Commercial awareness and experience of managing extended teams, including offshore.
• Strong decision-making skills in challenging situations, remaining calm under pressure.
• ITILv3/v4 or Agile Service Delivery certification (desirable)

In return for all your hard work, you will receive:

• 15% discount in store from the day you join us
• Additional 10% discount card for a friend or family member
• Annual bonus scheme
• Career progression and development opportunities
• Generous holiday entitlement
• Market leading pension scheme and life assurance
• Healthcare benefits including Aviva Digital GP
• ‘MyPerks’ giving you discount with over 850 retailers
• Free parking onsite
• Enhanced Family, Maternity and Paternity Leave
• Private Healthcare

About Us

Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking!

At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.

There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you!

At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too.

We’re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.