Service Design Manager

Service Design Manager – Permanent - £55k - £65k per annum

Harvey Nash is working directly with a transportation client based in London with hybrid working pattern.

The client is responsible for ensuring ticketing systems in the transportation world work effectively given it's a critical area of infrastructure that cannot have any downtime.

The client offers a hybrid working policy with a "loose" 2 day per week office-based policy however there's a strong element of flexibility as and when required.

Further to this, the client offers hugely discounted train travel throughout the whole of the United Kingdom both for personal travel and commuting.

Please find the JD below:

Role:

• We’re looking for an ITIL Foundation certified Service Design Manager to lead the full service design lifecycle—from research and ideation through to prototyping and implementation.

Key Requirements:

• Strong understanding of ITIL best practices and experience with ISO standards (20000 & 27001).
• Proficient in service design principles, tools, and methodologies.
• Skilled in problem-solving, analysis, and managing multiple tasks efficiently.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) with strong reporting and documentation skills.
• Excellent customer service mindset and experience working with internal/external stakeholders and vendors.
• Strong communication skills—able to explain technical concepts to non-technical audiences.
• Highly organized with keen attention to detail and the ability to build effective working relationships at all levels.