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Job Title: Service Designer (Contract) – GDS Experience Essential
Location: Hybrid - 2 days per week Newcastle
Contract Length: Initial 12 months
Day Rate: £550pd inside IR35
We require a skilled Service Designer to support a major public sector transformation project. The ideal candidate will have extensive experience designing end-to-end services and a strong understanding of Government Digital Service (GDS) standards.
Key Responsibilities:
- Design and map end-to-end services, considering user needs, policy, tech constraints, and operational requirements
- Facilitate workshops and co-design sessions with stakeholders and users
- Collaborate closely with user researchers, designers, developers, and product managers
- Create service blueprints, journey maps, and other artefacts to communicate design decisions
- Ensure services meet GDS standards and support service assessments
- Proven experience as a Service Designer on digital transformation projects
- Deep understanding of GDS principles and service design standards
- Experience working across complex service ecosystems and organisational boundaries
- Strong facilitation, communication, and stakeholder engagement skills
- Previous experience on public sector or central government projects
- Familiarity with agile delivery environments
- Knowledge of accessibility and inclusive design principles
Please apply for more information
