Service Designer
Company
Location
London, England, United Kingdom
Posted At
8/1/2025
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Description
Department: Product
Location: London
Compensation: £60,000 - £70,000 / year
Description
Leading the way in electric vehicle charging, we've been at the forefront of adoption in the UK since 2009. With over 250,000 charge points installed so far, we make EV ownership simple and affordable.
Partnering with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica, we've earned accolades such as the 'Which? - Trusted Trader' award and 'Best for Value, Home EV Chargers - What Car?'
Pod is the next evolution of Pod Point. As electrification becomes everyday, Pod is here to help build a brighter future for society by managing the flow of energy, making it affordable, accessible, and for the benefit of everyone. With 250,000 customers already trusting us to be at the heart of their EV life, we see Pod playing a leading role in the UK’s increasingly electrified future. Our focus is on powering not just homes and vehicles, but local communities and social progress.
Our Ways of Working
We're all about flexibility, community and a healthy work-life balance. Our hybrid model offers a 'best of both worlds' approach combining the best parts of home and office working. When you'll be in the office depends on your role, but you can expect to work from our London office between 8-12 days per month.
To support this, the successful applicant should be within a reasonably commutable distance to our office (Gray's Inn Road, London, WC1X 8HB).
Join the EVolution:
In this position, you'll be joining the Design department, your main responsibilities will include:
To succeed in this role, you'll ideally bring experience in a similar role within Service Design. We're looking for someone with:
You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
Location: London
Compensation: £60,000 - £70,000 / year
Description
Leading the way in electric vehicle charging, we've been at the forefront of adoption in the UK since 2009. With over 250,000 charge points installed so far, we make EV ownership simple and affordable.
Partnering with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica, we've earned accolades such as the 'Which? - Trusted Trader' award and 'Best for Value, Home EV Chargers - What Car?'
Pod is the next evolution of Pod Point. As electrification becomes everyday, Pod is here to help build a brighter future for society by managing the flow of energy, making it affordable, accessible, and for the benefit of everyone. With 250,000 customers already trusting us to be at the heart of their EV life, we see Pod playing a leading role in the UK’s increasingly electrified future. Our focus is on powering not just homes and vehicles, but local communities and social progress.
Our Ways of Working
We're all about flexibility, community and a healthy work-life balance. Our hybrid model offers a 'best of both worlds' approach combining the best parts of home and office working. When you'll be in the office depends on your role, but you can expect to work from our London office between 8-12 days per month.
To support this, the successful applicant should be within a reasonably commutable distance to our office (Gray's Inn Road, London, WC1X 8HB).
Join the EVolution:
In this position, you'll be joining the Design department, your main responsibilities will include:
- Developing service blueprints, journey maps, and user personas to guide design decisions
- Champion service design best practices and a user-centred design approach across Pod
- Ideate, prototype, and iterate new service concepts and solutions
- Conduct user research to uncover insights, behaviours, and needs
- Organise and facilitate workshops and co-design sessions with stakeholders and users
- Work closely within cross-functional teams to align services with user needs and business objectives
- Assess service performance and recommend enhancements
- Collaborating closely with product managers, engineers, designers and other colleagues in cross-functional teams
- Play a pivotal role in shaping the service design competence at Pod, influencing how service design methodologies are adopted and practiced
To succeed in this role, you'll ideally bring experience in a similar role within Service Design. We're looking for someone with:
- Demonstrable experience in Service Design
- Proven experience of working with a complex service offering, leading projects within a value stream setup
- A strong portfolio to showcase your work
- Expertise in design and prototyping tools
- Exceptional facilitation, collaboration, and communication skills
- Adaptive to a fast-paced and evolving environment
- Strong ownership mindset—you're confident leading your work and asking questions when things are unclear
- Passionate about improving the customer experience and using design to solve practical problems beautifully
- Deeply customer-centric—you make design decisions grounded in real user needs, and can balance these with business goals to create smart, impactful solutions
- Curious, adaptable and keen to explore new tools and trends, including AI in design workflows
- Experience with D2C, B2B SaaS or B2B2C
- Experience using Miro and Figma
- Someone people love to work with—positive, proactive and a great communicator
- Flexible hybrid working model
- Work abroad for up to 20 days per year
- Salary Sacrifice EV Scheme and free Pod Point
- Family & friend discount scheme
- 25 days holiday (plus Bank Holidays)
- Very generous parental and family leave
- Pension scheme with a 4.5% matched contribution
- Eyecare scheme
- Life insurance covering up to 4x your annual salary
- Virtual GP
- Employee Assistance Program
- Free Mortgage Advice
- Discounted Gym Memberships
- Cycle2Work Scheme
You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
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