We are currently looking for an enthusiastic individual to join the Trust's Service Desk team to cover a secondment for 6 months to be based at Diana Princess of Wales Hospital in Grimsby.
We need someone who can help us in helping others and is interested in working in a Service Desk/Call Centre role within the NHS, this role also has a considerable amount of administrative function within it.
You must have excellent customer service skills and be able to integrate well within the department having excellent communication and interpersonal skills.
A good standard of GCSE education (or equivalent) of at least five passes at level ‘C’ or above which must include English and Maths.
You must also be IT literate with a good working knowledge of MS Office applications and ideally be able to demonstrate experience of customer service.
- To provide support in facilitating the function of the Trust Service Desk; to log incidents, requests for solutions and service requests for identified Digital Services requirements and Estates and Facilities requests.
- To monitor all activities associated with the support of staff members within the Trust, and to maintain accurate records relating to the role for the directorate and overall Trust.
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
For further details / informal visits contact: Name: Mitchell Atkinson Job title: IT Service Desk Team Leader Email address:
[email protected] Telephone number: 01482 315592
