Service Desk Analyst

Allen Lane are delighted to be supporting the London Borough of Newham in their search for experienced IT Service Desk Analysts on a permanent basis. These roles are key to providing first and second line support to the borough’s employees, delivering a high level of technical expertise and customer service at every stage to ensure the organisations’ IT services run smoothly. Please note that candidates will be required to work on-site five days per week.

As an IT Service Desk Analyst, you will:

• Provide effective support for all aspects of computing to users across the council, resolving issues and service request in line with SLA’s
• Register incidents, making an initial diagnosis and advise on solutions prior to escalating.
• Take ownership of issues and be accountable for the satisfactory resolution.
• Uphold the security of information and systems by encouraging adherence to IT Policies.
• Apply & maintain security controls and procedures as required.
• Act as the routine point of contact, receiving and handling all support requests.

As an IT Service Desk Analyst, you must have:

• Previous experience in providing first & second line support
• Excellent communication and customer service skills
• A passion for technology, with the ability to troubleshoot and resolve complex software issues
• Demonstrable working knowledge of Windows 10/11 and the full M365 suite including:
• Intune, OneDrive, MS AOVPN, Exchange, Teams, SharePoint and Entra ID.
• Candidates with working knowledge of SCCM would be of particular interest

What you get in return

A salary between £38,934 to £40,755 plus a range of excellent benefits including the Local Government pension scheme and much more!

How to apply

Please submit an updated CV and covering letter no more than 1250 words to [email protected] by 9am on Monday the 14th July.