Service Desk Analyst

I.T Service Desk Analyst

Based at our Head Office in Whyteleafe, just 15 minutes outside of Croydon and easily commutable from London.

Competitive hybrid working model – 2 days at head office and 3 days working from home, plus flexi core hours.

Our benefits are worth getting excited about… 50% staff discount, colleague social events and a paid day off for your Birthday, to name a few!

Do you have an aptitude for applications and systems with an ability to deliver a fantastic customer experience?

We’re on the hunt for a Service Desk Analyst to join us and provide 1st Line Service Desk support to our Stores, Head Office and Logistics colleagues.

If you’re organised, personable, and thrive in a fast-paced environment with a passion for I.T, this could be the perfect step to progress your 1st Line Service Desk career!

What you will be doing…

• Work within the Service Desk call logging system to resolve tickets within agreed SLA times.
• Work in accordance with a pre-defined incident management process.
• Take ownership of user problems, following up the status of problems on behalf of the user, communicating progress.
• Escalate unresolved calls where necessary to the wider Service Desk team.
• Arrange external technical support where problems cannot be resolved in house.
• Create and manage user accounts, reset passwords, create groups etc in Active Directory, Office 365 and other applications
• Procure, track and manage IT assets that fall with the scope of the Service Desk, ensuring value for money.
• Always maintain a high level of customer service.
• Demonstrate our people values in what you do and how you do it.

What we are looking for…

• Experience within an I.T Service Desk environment, ideally within a similar industry.
• A keen interest in applications and systems, keeping up to date with industry news.
• An ability to work across internal functions and build productive relationships.
• Highly organised with a methodical and structured approach to work.
• Solutions focused with a practical and results driven mindset.
• Thrives in a fast-paced environment, capable of managing multiple priorities effectively.
• An affinity with our brand and an authentic ambassador of our people values.

At Ann Summers we are proud to continue embracing inclusion, diversity, and equality in our every day, supporting our people to be their true authentic selves. We are committed to building teams with a variety of lived experiences, skills, and perspectives.

Why join Ann Summers…

We’re the rule breakers, the boundary pushers, and the game changers.

A unique brand that strives to EMPOWER, lives to PUSH BOUNDARIES, gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE!

The authority in our industry, infamous for our impressive toy collections, gorgeous lingerie and expert advice…but there’s so much more that makes us who we are.

Joining us means being part of a vibrant team where you can grow, learn, and make an impact.

Benefits include:

• Competitive hybrid working model and core flexible hours
• 50% staff discount and sample sales
• 29 days holidays (incl. Bank Holidays)
• An additional day’s holiday each year up to 34 days
• A paid day off for your Birthday
• Holiday purchase scheme
• Workplace pension and life assurance
• Company perks platform
• Access to our internal L&D platform – Thrive
• Retail Trust – wellbeing programme
• Eye care vouchers
• Free onsite car park or Season Ticket loan

Applicants must have the legal right to work in the UK, unfortunately, we are unable to offer visa sponsorship for this position.

We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible to discuss the role and their experience further.

Ann Summers complies with all GDPR policies and by responding to this ad your details will be kept on record for a total of 6 months unless expressed otherwise.