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Join one of the world’s top Managed Service Providers! Fifosys is looking for a passionate Service Desk Analyst (1st Line) to be the first point of contact for our clients’ IT needs. If you love solving problems, delivering exceptional service, and growing your tech career, this is for you.
Why Join Fifosys
Fifosys proudly holds a place among the top Managed Service Providers globally. With a legacy dating back to 2001, we've consistently delivered premium managed IT services, establishing ourselves as a key IT partner for businesses across diverse industries. Our commitment to excellence is evident in our consecutive ISO 27001 certifications since 2013 and our recognition as a leading MSP in the UK and Europe, according to Channel Futures' MSP501 rankings for 2025. At Fifosys, we take the time to understand our clients' organisations, customising our expert services to suit their unique needs.
Fifosys stands out with a confident, accessible, and enterprising approach, prioritising performance, service, and value. Our aim is to excel in the ordinary, simplify complexity, and empower our clients to build better, stronger businesses.
Role Overview
As a Service Desk Analyst, you will be an integral part of our dynamic Service Delivery Team, acting as the first point of contact for our clients’ IT requests and issues.
Key Responsibilities
Key Requirements
Perks & Benefits