Service Desk Analyst

Next15 is a data and technology-led growth consultancy that employs nearly 4,000 people across more than 40 offices globally. Within our family of 22 consultancies and marketing businesses (our brands), we focus on solving our clients' growth problems.

Role overview

We are looking for a Service Desk Analyst to join our team in London. Reporting to our Service Delivery Team Leader, you will provide 1st to 2nd line support to all Next 15 hosted and supported brands.

We operate a hybrid remote working model, so you will offer support from our office at 60 Great Portland Street, as well as remotely (UK-based) through telephone and email.

As a Service Desk Analyst at Next15, you will:

• Ensure ticket resolution within the IT SLA period.
• Configure, deploy, troubleshoot, and support PCs and Macs to Next15 UK standards.
• Ensure all new joiners have their laptops configured and that inductions are held to a high standard.
• Document procedures, standards, best practices, configurations, settings, installation sequences, and rollback instructions.
• Asset management, maintain accurate records of IT assets using internal tracking systems.
• Conduct daily checks of meeting rooms, resolve any issues, and communicate with building services as necessary.

You will bring:

• Technical skills with a thorough understanding of IT systems, applications, and infrastructure.
• Excellent service approach with a passion for delivering outstanding support.
• Logical reasoning and insightful approach.
• Organisational skills and the ability to coordinate workloads.
• Excellent stakeholder relationship management
• Experience working in an IT service desk role
• Experience in using Intune/JAMF

And in return, Next15 offers:

• Excellent salary
• 6% matched pension contributions
• 30 days annual leave
• Green Car scheme that saves you up to 40% on the cost of driving an electric car with a wide variety of cars to choose from
• Group Life insurance
• Flexible working
• Career progression
• Open and collaborative workplace culture

Why Us?

At Next15, our people are our biggest investment and greatest asset. Whether it's creativity or analytical insight, we always look for people with a genuine passion for what they do, a desire to succeed and always endeavour to find new ways of working with clients.

We are committed to creating an inclusive and a diverse workforce. We uphold and celebrate our differences. We do not discriminate.

Regardless of your colour, race, ancestry, national origin, citizenship, social background, religion, gender identity, sexual orientation, age, marital status, disability, or veteran status, you are welcome to join us. Just bring your whole self.