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Job Title – Service Desk Analyst
Location – Glasgow City Centre & Cumbernauld
Hours – 40 hrs per week
Optical Express is one of the World’s leading providers of Laser eye surgery with the largest number of clinics throughout the UK and Europe. The group operates in the UK, Ireland, Croatia and Germany.
A fantastic opportunity has arisen to join Optical Express at a really exciting time, we are currently looking to recruit two experienced ServiceDesk Analysts.
The roles can be based in our Glasgow city centre office, or our Cumbernauld office.
The role will involve supporting both the head office and operational areas of the business; as such an understanding of diverse infrastructures alongside the ability to analyse, detect, diagnose and resolve issues, whilst providing a high degree of customer satisfaction are all fundamentals. The role requires visits to our sites throughout Scotland so a driving licence is essential.
Candidates will be a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call Centre environment.
Hours of work are predominantly between 8AM and 5.30PM on a rotational shift pattern basis and a degree of flexibility is required, as some weekend work will be involved.
Responsibilities:
What’s in it for you?