Service Desk Analyst

Service Desk Analyst – IT Support

£25,000–£28,000 | Hybrid | Career Development + Great Perks

Location: Peterborough (Easily Commutable – Hybrid Working)

Working Hours: Monday–Friday, 09:00–17:30

Salary: £25,000 – £28,000 + Benefits

Start Date: ASAP

Are you passionate about IT support and ready to take your career to the next level?

We’re recruiting a Service Desk Analyst on behalf of an industry-leading organisation based in central Peterborough, and they’re looking for a customer-focused Service Desk Analyst to join their fast-paced IT support team. This is a fantastic opportunity for someone with solid IT knowledge, great problem-solving skills, and a genuine desire to help people.

What You'll Be Doing:

• Be the first point of contact for technical support across the business

• Troubleshoot hardware, software, and network issues

• Log and resolve support tickets with clarity and professionalism

• Collaborate with the wider IT team and escalate issues when needed

• Maintain accurate documentation and follow ITIL-aligned support processes

What We're Looking For:

• Good general IT knowledge and troubleshooting skills (hardware, software, networks)

• Strong communication skills – clear and confident over phone/email

• Analytical mindset with a detail-oriented approach to logging and documentation

• Ability to multi-task and prioritise in a busy environment

• Team player with a proactive, customer-service attitude

• Eagerness to learn new tools and technologies

Why You’ll Love It Here:

• 25 days holiday + bank holidays

• Contributory pension, life assurance & income protection

• EPIC talent development programme

• On-site gym, free parking, and modern offices

• Hybrid working arrangement

This is a great chance to join a company that truly invests in its people. Whether you're early in your IT career or looking for that next step into a collaborative and supportive team, we want to hear from you. Hit apply now if this is of interest to you or send your CV to [email protected]

Interviews are taking place quickly – apply now to secure your spot!