Service Desk Analyst

Employment Type: 12 months FTC

Hours of Work: Monday - Saturday 37.5 hours (working hours to be agreed)

Location: Bideford

What will I be doing?

To work in our busy IT service desk team providing 1st- 2nd line end-user support in a fast-paced environment; to ensure the smooth operation of our systems and services.

• Provide 1st and 2nd line support to end users, resolving hardware and software issues promptly and efficiently in line with SLAs.
• Conduct stock checks regularly to ensure an adequate supply of hardware for end-user support.
• Work with 2nd and 3rd line engineers to resolve more complex tickets, escalating where necessary.
• Work with a variety of operating systems, including Microsoft, Apple, and Linux products.
• Perform hardware upgrades and repairs, such as laptop memory and hard drive replacements.
• Set up new starter laptops and accounts.
• Process leavers and ensure safe return of assets.
• Participate in projects as required.
• Keeping stock, server rooms and office areas tidy.
• Attend other offices as required.

Your next chapter

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch. You could be exactly what we need!

Ideally, we’re looking for:

Essential

• Minimum of 2 years of experience in supporting end users' IT needs.
• Proficient in providing both 1st and 2nd line IT support.
• Familiarity with Microsoft, Apple, and Linux operating systems.
• Possession of a full clean UK driving license.
• Strong working knowledge of TCP/IP and general networking.
• Ability to troubleshoot and resolve hardware-related problems.
• Excellent communication skills, both verbal and written.
• Ability to work well in a team-oriented and fast-paced environment.
• Strong problem-solving skills and attention to detail.

Desirable

• Experience with Microsoft 365 administration
• Experience in Amazon Web Services administration
• Experience with Microsoft Active Directory
• Experience supporting Linux technologies.
• Experience supporting Apple technologies.
• Experience with PowerShell

What's in it for you?

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:

These include:

• 25 days’ paid holidays plus bank holidays
• A special day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity close to your heart
• A friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
• Exciting social events, including our famous Christmas parties!

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos, and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success, and we work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.