Service Desk Analyst
Company
Location
Nottingham, England, United Kingdom
Posted At
7/14/2025
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Description
Area
IT Service Management
Location
Kings Meadow Campus
Salary
£13.12 per hour
Closing Date
Monday 21 July 2025
Reference
CAS188725
Hourly Rate
£13.12 per hour
Closing Date
21st July 2025
Job Reference
CAS188725
About The Role
An exciting opportunity has arisen to join the University of Nottingham’s IT Service Desk. We are looking to recruit a number of people to join the team specifically to help support our student and staff community during the busy start of session period. This initial opportunity commences on the 11 th August 2025 and runs up until 14 th November.
PLEASE NOTE: Due to GDPR compliance regulations and access to existing student data, we are unable to offer this opportunity to anyone who is studying at the University of Nottingham during the engagement. However, we can consider Graduates who have completed their course of study by 11 th August 2025.
Please also note that you will be required to provide evidence of your eligibility to work in the UK prior to commencing any work.
The primary focus will be providing IT support for new and returning students and applicants. The essential responsibilities will include:
This role is fully on-site in Nottingham on our King’s Meadow Campus to allow for operational support.
About You
You are a motivated individual who thrives in a busy environment and who fits in and works well within a team.
You may not have deep technical IT knowledge but are willing to be trained and have excellent people and communication skills. You can follow standard processes and have an eye for detail. You can also think on your feet, proactively draw upon any support available to you, work with the customer’s best interest at heart and strive to deliver the highest quality of service.
About The University
Our University is a supportive, inclusive, caring and positive community. We warmly welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus.
Further information
The University of Nottingham will ask you whether you have any unspent criminal convictions as part of our pre-assignment checks. If the position you are applying for is ‘exempt’ from the Rehabilitation of Offenders Act 1974 you will be asked to confirm both spent and unspent convictions at the point of offer. Examples of such posts include clinical, medical and allied health roles, roles involving childcare services. A DBS check may also be required.
The University will only use information relating to criminal convictions where the law allows us to do so in line with our Data Protection Policy. Personal data relating to criminal convictions will be retained confidentially and securely and access to that data will be strictly controlled. More information relating to the manner in which we process your personal data is located within our privacy notice for staff, job applicants and others working at the University. Information about your rights relating to the use of your personal data can be found within our website privacy notice.
What Next
To apply for this vacancy please use the following link: https://fa-evyf-saasfaprod1.fa.ocs.oraclecloud.com:443/hcmUI/CandidateExperience/en/job/1887/share/300000717338227?utm_medium=jobshare&utm_source=Internal Job Share
Please contact Rob Harman [email protected] or Simon Henshaw [email protected] for further information. Please note that applications sent directly to these email addresses will not be accepted.
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IT Service Management
Location
Kings Meadow Campus
Salary
£13.12 per hour
Closing Date
Monday 21 July 2025
Reference
CAS188725
Hourly Rate
£13.12 per hour
Closing Date
21st July 2025
Job Reference
CAS188725
About The Role
An exciting opportunity has arisen to join the University of Nottingham’s IT Service Desk. We are looking to recruit a number of people to join the team specifically to help support our student and staff community during the busy start of session period. This initial opportunity commences on the 11 th August 2025 and runs up until 14 th November.
PLEASE NOTE: Due to GDPR compliance regulations and access to existing student data, we are unable to offer this opportunity to anyone who is studying at the University of Nottingham during the engagement. However, we can consider Graduates who have completed their course of study by 11 th August 2025.
Please also note that you will be required to provide evidence of your eligibility to work in the UK prior to commencing any work.
The primary focus will be providing IT support for new and returning students and applicants. The essential responsibilities will include:
- Providing support for all IT related queries and support requests submitted by the university community via telephone and self-service
- Assisting all members of the university community in the event of a major service disruption and in accordance with Digital and Technology Services Incident Management procedures
- Liaising with senior Service Desk staff regarding issues that cannot be resolved at the first point of contact
- Recording all IT Service Desk calls using the appropriate service management software
- Any other duties appropriate to the grade and role of the person appointed
This role is fully on-site in Nottingham on our King’s Meadow Campus to allow for operational support.
About You
You are a motivated individual who thrives in a busy environment and who fits in and works well within a team.
You may not have deep technical IT knowledge but are willing to be trained and have excellent people and communication skills. You can follow standard processes and have an eye for detail. You can also think on your feet, proactively draw upon any support available to you, work with the customer’s best interest at heart and strive to deliver the highest quality of service.
About The University
Our University is a supportive, inclusive, caring and positive community. We warmly welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus.
Further information
The University of Nottingham will ask you whether you have any unspent criminal convictions as part of our pre-assignment checks. If the position you are applying for is ‘exempt’ from the Rehabilitation of Offenders Act 1974 you will be asked to confirm both spent and unspent convictions at the point of offer. Examples of such posts include clinical, medical and allied health roles, roles involving childcare services. A DBS check may also be required.
The University will only use information relating to criminal convictions where the law allows us to do so in line with our Data Protection Policy. Personal data relating to criminal convictions will be retained confidentially and securely and access to that data will be strictly controlled. More information relating to the manner in which we process your personal data is located within our privacy notice for staff, job applicants and others working at the University. Information about your rights relating to the use of your personal data can be found within our website privacy notice.
What Next
To apply for this vacancy please use the following link: https://fa-evyf-saasfaprod1.fa.ocs.oraclecloud.com:443/hcmUI/CandidateExperience/en/job/1887/share/300000717338227?utm_medium=jobshare&utm_source=Internal Job Share
Please contact Rob Harman [email protected] or Simon Henshaw [email protected] for further information. Please note that applications sent directly to these email addresses will not be accepted.
Email details to a friend
View All Vacancies
View Previous List
Advertise with us by contacting: [email protected]
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