Service Desk Analyst

CompanyUST

LocationLeeds, England, United Kingdom

Posted At12/1/2025

UK Visa Sponsorship Analytics

Occupation Type

IT user support technicians

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

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Description

Service Desk Analyst – 1- Year Fixed Term Contract - Leeds based

We are hiring a Service Desk Analyst to join our Leeds office on a 1-year fixed term contract, supporting a global service desk for one of our key clients. As a Service Desk Analyst, you’ll be the first point of contact for internal users, providing high-quality IT support and ensuring seamless issue resolution.

Shift Details:

24x7 Service Desk based in Leeds

Shift patterns: 8 AM – 5 PM & 2 PM – 11 PM

The Role:

Serve as the first point of contact for IT support, providing excellent customer service
Log, track, and update incidents and service requests in ServiceNow
Troubleshoot and resolve common IT issues, including password resets, account lockouts, and software installations
Escalate complex issues to the relevant teams while keeping users informed
Collaborate with teammates to improve processes and enhance first-time fix rates
Maintain security and compliance standards in line with IT policies

What you will bring:

Customer service experience (IT or non-IT industry)
Experience handling IT support calls and troubleshooting technical issues
Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool
Basic understanding of the ITIL Framework (certification is a plus)
Strong problem-solving skills with great attention to detail
Excellent communication and teamwork skills
Ability to work under pressure and meet deadlines

If you're looking for an exciting opportunity in a collaborative and fast-paced environment and are comfortable working shift patterns, we’d love to hear from you!

Apply now for a chat with our team!