Service Desk Analyst

Join Our Team at Vix Technology!

Vix Technology is a global leader in automatic fare collection, transit information, and transit analytics solutions. With a presence in over 200 city and regional transport authorities worldwide, Vix has been enhancing public transit systems for more than 35 years. We are dedicated to delivering innovative solutions and exceptional service to our partners and customers.

We are looking for a proactive and detail-oriented Service Desk Analyst to join our dynamic team in Manchester UK. This role is crucial to maintaining high levels of customer satisfaction by providing first-line support to our users. As a Service Desk Analyst, you will be the first point of contact for internal customers seeking assistance with technical queries and issues.

Your responsibilities will include troubleshooting technical problems, resolving user requests, maintaining documentation, and ensuring all service requests are processed timely and efficiently. You will work closely with other IT teams to escalate complex issues as necessary.

• Strong customer service focus with excellent interpersonal and communication skills
• Proven experience as a Service Desk Analyst or similar role in a technical support environment
• Knowledge of ITIL principles is an advantage
• Ability to effectively manage time and prioritize tasks in a fast-paced environment
• Familiarity with ticketing systems and remote support tools
• Basic understanding of Windows and Mac operating systems, as well as common software applications like Microsoft Office
• Problem-solving skills and the ability to work well under pressure

What's in it for you?

Besides the opportunity to work for a global company that is customer and people focused, we offer:

• A focus on learning and development
• A great team of like-minded professionals
• Private Healthcare
• Income Protection Scheme
• Pension
• Group Life Assurance
• Cycle to Work Scheme
• Electric Car Benefit Scheme
• Employee Assistance Programme
• Eyecare and Spectacle Vouchers

Sounds good? Then apply now. Get on board today!

Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK&I citizens/Residents with indefinite leave to remain in the UK&I, with current full time work rights for the United Kingdom, currently residing in the UK.

No recruitment agencies, please! We won't accept any introductions.

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.