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Description
Role: Service Desk Engineer (Night Shift only)
Location: Glasgow
Salary: Competitive salary and package dependent on experience
Career Level: Analyst
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
In our team you will learn:
A focus on your strengths and continuous coaching from senior colleagues enable fast-paced progression with competitive rewards.
You’ll benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and cutting-edge tools
As a Service Desk Engineer, you will be:
This role is a night shift role which has a condensed shift pattern working Monday to Thursday. This role is offered as a hybrid role, however, night shift patterns are performed remotely.
Service Desk Engineer Responsibilities:
Delivering high-quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users. Ability to work under pressure in a fast-paced environment.
Capturing all interactions and ticket resolutions within our ticketing system Service now to aid trending and continual service improvements.
Categorizing tickets based on ITIL principles (Incidents and Service Requests)
Taking ownership of customer issues ensuring the tickets are resolved within a timely manner.
Troubleshooting issues remotely, which may include issues with Laptops, Desktops, Macs, Monitors, Docking stations, Mobile Phones, and Printers.
Responsible for daily activity management, including activities covering Backup services and raising/resolving issues with the backup jobs.
Follow high-severity and Major incident procedures.
Collecting necessary information to escalate tickets to the relevant support teams when necessary.
The following skills and experience are essential for this role:
Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS).
Flexibility in working hours is vital to this position: You will be required to work in a rotating shift pattern.
Set yourself apart:
Working knowledge of ITIL processes.
Knowledge of Microsoft Office 365, Active Directory, Exchange Server, PC / Server.
Knowledge of Azure and Intune policies.
What’s In It For You
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
Closing Date for Applications: 31/08/2025
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
