Service Improvement and Change Manager
Company
Location
London, England, United Kingdom
Posted At
7/23/2025
Advertise with us by contacting: [email protected]
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Description
Job Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities !
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
Lewisham Council are looking for a dedicated Service Improvement and Change Manager (Housing Needs) to lead service improvement and change projects across the Housing Strategy Division and be responsible for realising the identified project benefits.
What’s the role ?
It’s an exciting time to join us. Lewisham is a vibrant and rewarding place to live and work –full of ambition, energy and a huge amount of potential. Our people are passionate, diverse and engaged in the work we do. We are proud of our strong, welcoming communities and of being recognised as the UK’s first borough of Sanctuary.
Building on this foundation, the focus of this role is to lead on the development and implementation of service improvement initiatives and embed new policies and procedures. These initiatives will span a range of key areas, including- but are not limited to- the Homelessness and Rough Sleeping Strategy, projects aimed at reducing the use of Temporary Accommodation, the social housing allocations policy, and policies and procedures related to the Housing Act 1996 (Part VI & VII), Homelessness Reduction Act 2017 as well as any relevant upcoming legislation. Therefore, the ideal candidate is required to have a strong understanding of homelessness legislation and other related regulations as well as of good practice across the sector.
As theService Improvement and Change Manager, the post holder will lead the setup and delivery of complex projects that offer significant benefits realisation, enhance the customer journey for homeless households, and support the delivery of key dependencies aligned with the division’s and Council’s strategic priorities. You will ensure that all projects are delivered to scope, on time, and within budget- balancing priorities against the team’s capacity and capability.
In addition, you will embed learning and recommendations from various sources- such as Local Government and Social Care Ombudsman (LGSCO) reports, inspections, and audit outcomes- into service improvement initiatives. You will also guide the service through the requirements of relevant legislative changes, such as the Renters’ Rights Bill, ensuring that the necessary changes and requirements are understood and implemented. A key part of your role will also be delivering training to frontline staff as required.
This is an excellent opportunity to join our Housing Partnerships and Service Improvement Service, which leads on strategy and policy development, service improvement, insight and intelligence, and partnership working.
What's in it for you?
Excellent training and development opportunities, plus a range of benefits including:
Our ideal candidate will possess substantial knowledge of effective project management, along with proven experience in delivering successful service improvement projects within a similar service environment. A good understanding of housing and homelessness policy and legislation will be advantageous, as you will collaborate with officers to evaluate services and implement meaningful improvements.
You will bring extensive expertise in transformation, service redesign, and service improvement models, as well as familiarity with good practices in these areas. Strong ICT skills, coupled with the ability to problem-solve and think creatively, are essential.
As an effective communicator, you will maintain close working relationships with a wide range of contacts both within and outside the council. You will demonstrate the ability to work proactively on your own initiative, manage competing priorities, and perform well under pressure to meet tight deadlines.
Most importantly, you will be highly motivated and eager to drive change, streamlining systems and processes to enhance efficiency and improve the experience for our residents.
In return, we offer excellent development opportunities plus a range of benefits that include a career average pension scheme, flexible working arrangements, and the chance to make a real difference to our local community.
Location
Whilst the service is primarily based in Laurence House, Catford, London, SE6 4RU we operate a hybrid approach whereby you may be required to work both in the office and from home as determined by service requirements.
Salary details
£58,752-£60,795 per annum (PO7)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Special conditions
If you would like an informal discussion about the role, please contact Fenella Beckman, Director of Housing Strategy, [email protected]
Please click here to view the Job Description and Person Specification
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council has a dedicated employment support service, Lewisham Works , which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email [email protected] and an advisor will be in touch with you.
The Council reserves the right to close adverts early if there is a large response.
Let’s stay connected, follow us on social media:
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Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities !
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
Lewisham Council are looking for a dedicated Service Improvement and Change Manager (Housing Needs) to lead service improvement and change projects across the Housing Strategy Division and be responsible for realising the identified project benefits.
What’s the role ?
It’s an exciting time to join us. Lewisham is a vibrant and rewarding place to live and work –full of ambition, energy and a huge amount of potential. Our people are passionate, diverse and engaged in the work we do. We are proud of our strong, welcoming communities and of being recognised as the UK’s first borough of Sanctuary.
Building on this foundation, the focus of this role is to lead on the development and implementation of service improvement initiatives and embed new policies and procedures. These initiatives will span a range of key areas, including- but are not limited to- the Homelessness and Rough Sleeping Strategy, projects aimed at reducing the use of Temporary Accommodation, the social housing allocations policy, and policies and procedures related to the Housing Act 1996 (Part VI & VII), Homelessness Reduction Act 2017 as well as any relevant upcoming legislation. Therefore, the ideal candidate is required to have a strong understanding of homelessness legislation and other related regulations as well as of good practice across the sector.
As theService Improvement and Change Manager, the post holder will lead the setup and delivery of complex projects that offer significant benefits realisation, enhance the customer journey for homeless households, and support the delivery of key dependencies aligned with the division’s and Council’s strategic priorities. You will ensure that all projects are delivered to scope, on time, and within budget- balancing priorities against the team’s capacity and capability.
In addition, you will embed learning and recommendations from various sources- such as Local Government and Social Care Ombudsman (LGSCO) reports, inspections, and audit outcomes- into service improvement initiatives. You will also guide the service through the requirements of relevant legislative changes, such as the Renters’ Rights Bill, ensuring that the necessary changes and requirements are understood and implemented. A key part of your role will also be delivering training to frontline staff as required.
This is an excellent opportunity to join our Housing Partnerships and Service Improvement Service, which leads on strategy and policy development, service improvement, insight and intelligence, and partnership working.
What's in it for you?
Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
Our ideal candidate will possess substantial knowledge of effective project management, along with proven experience in delivering successful service improvement projects within a similar service environment. A good understanding of housing and homelessness policy and legislation will be advantageous, as you will collaborate with officers to evaluate services and implement meaningful improvements.
You will bring extensive expertise in transformation, service redesign, and service improvement models, as well as familiarity with good practices in these areas. Strong ICT skills, coupled with the ability to problem-solve and think creatively, are essential.
As an effective communicator, you will maintain close working relationships with a wide range of contacts both within and outside the council. You will demonstrate the ability to work proactively on your own initiative, manage competing priorities, and perform well under pressure to meet tight deadlines.
Most importantly, you will be highly motivated and eager to drive change, streamlining systems and processes to enhance efficiency and improve the experience for our residents.
In return, we offer excellent development opportunities plus a range of benefits that include a career average pension scheme, flexible working arrangements, and the chance to make a real difference to our local community.
Location
Whilst the service is primarily based in Laurence House, Catford, London, SE6 4RU we operate a hybrid approach whereby you may be required to work both in the office and from home as determined by service requirements.
Salary details
£58,752-£60,795 per annum (PO7)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Special conditions
- The recruitment process is anonymous and we don't accept CVs.
If you would like an informal discussion about the role, please contact Fenella Beckman, Director of Housing Strategy, [email protected]
Please click here to view the Job Description and Person Specification
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council has a dedicated employment support service, Lewisham Works , which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email [email protected] and an advisor will be in touch with you.
The Council reserves the right to close adverts early if there is a large response.
Let’s stay connected, follow us on social media:
LinkedIn Facebook Twitter Instagram
Advertise with us by contacting: [email protected]
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