Service Improvement Manager - INTERNAL

Newport, Wales, United Kingdom

7/11/2025

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [email protected]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOAR

Exciting opportunities have arisen within Aneurin Bevan University Health Board operational transformation team as a Service Improvement Managers. We are looking to appoint a highly motivated Individuals to join our team, on a permanent basis. Working with the Corporate team, you will be based at St. Cadocs hospital but will be required to travel across Health Board sites to support and work with the divisions and teams identifying support.

As a Service Improvement Manager, you will support and drive the development and implementation of new pathways and processes in line with the vision of the transformational aspirations of the Health Board. Working with defined teams this function will scope and propose service improvement in order to develop new service models and streamline operational delivery pathways.

The function will work with, and support senior managers, supervisors, and where required external partners to identify and robustly plan health and care population needs and advise on the best approach for service re-design and implementation, outlining risks and benefits.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Main duties of the job

• The post holder will work as part of a dynamic team in delivering an effective service supporting Senior Managers and Clinicians.
• The post holder will provide high level, professional and confidential support to the Senior Management team under the management of the Assistant Directorate Manager covering all aspects of managerial support.
• To act as contact point for information queries. This includes responding to adhoc queries and supporting the senior management team in the development of business plans and service strategies.
• To liaise with other Directorate teams within the Division and across the Health Board to access other systems/information and ensure continuous development of systems/processes within the Division.
  
  

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications

Essential criteria

• Degree or possess equivalent level of skills, knowledge and experience.
• Specialist knowledge and experience of project/programme management
  
  

Desirable criteria

• Prince 2 Practitioner / Managing Successful Programmes(MSP)
  
  

Experience & Skills

Essential criteria

• Experience Communicating with all levels of NHS Professional staff & public
• Experience of producing management information reports and project documentation
• Excellent organisational and time management skills
• Ability to work on own initiative and self-manage workload
• Experience managing other team members
  
  

Desirable criteria

• Experience of operating at a management level
  
  

Knowledge & Personal Attributes

Essential criteria

• Extensive Knowledge of NHS policies & procedures within a project management context
• Knowledge of how to apply and tailor project management methodologies
• Experience working to deadlines under pressure
• Evidence of an extensive knowledge of MS Office application & their uses within project management
• Extensive knowledge of PAS/Myrddyn/EMIS/VISION
  
  

Desirable criteria

• Experience of managing and developing staff