Service Improvement Manager - Operations Directorate - INTERNAL
Location
Cwmbrân, Wales, United Kingdom
Posted At
8/7/2025
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Description
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [email protected]
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
This position sits within the Operations Directorate of the Urgent Care Division, supporting clinical managers with high-level, confidential, and professional assistance. Under the leadership of the Head of Operations, the post holder will ensure efficient managerial support to the Operations Senior Management Team. The role is key to enabling a high-quality, cost-effective service and driving continuous improvement across the department.
This post is fixed term/secondment for 3 months to meet the needs of the service.
Main duties of the job
The post holder will play a pivotal role in supporting the clinical team within the Operations Directorate, primarily through dedicated task-and-finish work to develop and implement comprehensive business continuity plans. Working closely with clinicians and senior managers, they will act as a key liaison for information queries and service strategy development, ensuring operational resilience and continuity across urgent care services. By coordinating investigations, resolving concerns at a local level, and presenting progress at team meetings, the post holder will contribute meaningfully to service improvement and efficient delivery.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Education
Essential criteria
Essential criteria
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [email protected]
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
This position sits within the Operations Directorate of the Urgent Care Division, supporting clinical managers with high-level, confidential, and professional assistance. Under the leadership of the Head of Operations, the post holder will ensure efficient managerial support to the Operations Senior Management Team. The role is key to enabling a high-quality, cost-effective service and driving continuous improvement across the department.
This post is fixed term/secondment for 3 months to meet the needs of the service.
Main duties of the job
The post holder will play a pivotal role in supporting the clinical team within the Operations Directorate, primarily through dedicated task-and-finish work to develop and implement comprehensive business continuity plans. Working closely with clinicians and senior managers, they will act as a key liaison for information queries and service strategy development, ensuring operational resilience and continuity across urgent care services. By coordinating investigations, resolving concerns at a local level, and presenting progress at team meetings, the post holder will contribute meaningfully to service improvement and efficient delivery.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Education
Essential criteria
- Degree level or equivalent experience
Essential criteria
- Service Improvement
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