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Service Manager
Location: Llanelli
Salary: Up to £49,440 per annum DOE
Hours: 35 hours per week
Why join us?
Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do – you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.
MAIN PURPOSE:
- To take overall responsibility for the effective management of all aspects of the service, thereby ensuring the provision of the highest quality standards of diagnosis specific care and treatment, driven by the needs of the individual.
- To lead, manage and direct a multidisciplinary team in the attainment of aims and objectives linked to Brainkind Strategic Plan and the needs of the individual.
- To meet full compliance in line with the requirement of the regulatory body and relevant legislation.
- To market the service to all potential commissioners and referrers with the key aim of creating new business opportunities.
- To manage organic and planned change within the service, to meet the demands of new business.
MAIN TASKS AND RESPONSIBILITIES:
- Demonstrate professional leadership and provide ‘hands on’ management support and guidance, managing staff activities and influencing their practices and attitudes.
- Assume line management responsibilities for the senior management team and lead clinicians where appropriate, to provide operational support and direction. Ensuring that performance standards are identified and met.
- Take responsibility for setting and monitoring of budgets, capital, and revenue, within location.
- Take overall responsibility for recruitment, employment and working practises, complying with Employment Law and contractual obligations. To include the provision of Induction, training and support as required in respect of the statutory responsibilities of the service and Brainkind, with particular emphasis on our aims, values, and high-performance standards.
- To be an active member of the Service Management group and on occasion to take on additional defined responsibilities in relation to events such as investigations, disciplinary/grievance hearings, and the provision of management support to other services.
- Promote the ethos of exceptional customer responsiveness throughout the service to all stakeholders including service users, families, purchasers, referrers, and other professional partners. This may require additional and or unsocial hours and or overnight stays.
- Produce and implement an annual business development plan to support the management and development of existing and new service provision.
- Participate in conferences and marketing opportunities as an Ambassador of Brainkind
- Take a lead responsibility for the provision and management of on-call systems for location, including out of hours management support to the team within location.
- To ensure all Service Users have received and been involved in their assessment, support plans, person centred plans and ongoing reviews.
- To be responsible for the financial accounting systems on location, to include Brainkind and service user finances.
- Ensure at all times the effective health, welfare and safeguard needs of all individuals are met in line with legislation.
- To take a lead role, in conjunction with the multidisciplinary team, in the provision of the review process, ensuring review reports are of a professional standard and collated in a timely manner. Chair review meetings as required and facilitate Service User involvement at all levels.
- Ensure through the leadership of the teams, that Service Users are empowered to pursue educational and vocational goals to contribute to their life-long learning, their independence and the achievement of aspirations and quality lifestyle.
ABOUT YOU:
- To have completed QCF(NVQ) level 5 in Health and Social Care or equivalent
- In depth knowledge of statutory requirements Legislation and outcomes
- Experience and understanding of what constitutes a high quality specific residential service.
- Working with a Multi-Disciplinary Team to achieve positive outcomes for the people we support
- The ability to manage and guide staff including clinicians via formal supervisions and appraisals to maintain and improve quality and morale.
- Experience of using disciplinary /grievance procedures and experience of managing poor performance issues in line with policy and procedure.
- Experience of managing budgets and financial systems.
- Ability to prioritise the workload to meet specified deadlines.
- Ability to be flexible and to work unsociable hours when required.
Rewards:
You can look forward to excellent benefits including:
- A competitive salary of up to £49,440 per annum DOE
- 38 days annual leave (including bank holidays)
- Buy and sell up to 5 days annual leave.
- Health Cash Plan
- Access to our Employee Assistance Programme (EAP)
- Excellent training and support
- Group life assurance.
- Eye voucher scheme
- Free parking
- Company Pension
- Long Service and Staff Awards
We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get all the training and learning opportunities you need to achieve your goals.
To join our friendly team, click the Apply Now button.
**Please note we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible. **
*All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks*
Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.
