Service Manager

CompanyBritish Red Cross

LocationMerseyside, England, United Kingdom

Posted At1/5/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (39.0%).

Occupation Type

Production managers and directors in manufacturing

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£55,000 (£28.21 per hour)

Occupation rate applies

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

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Description

Service Manager

Location: Liverpool, Merseyside (Hybrid)

Salary: £30,070 to £32,724 per annum, pro rata

Hours: 28 per week

Contract: Permanent

Are you ready to lead a compassionate team helping families reconnect across borders and crises?

Do you want to make a real difference to people separated by conflict, disaster or migration? As a Service Manager, you’ll lead a dedicated team delivering life-changing support to vulnerable individuals across the UK. You’ll manage operations, develop services, and ensure quality casework that helps reunite families. Could you be the person who brings hope and connection to those who need it most?

What will a day in the life of a Service Manager involve?

Leading and supporting a team of staff and volunteers to deliver high-quality tracing services.
Overseeing casework, ensuring enquiries are handled with care, accuracy and urgency.
Collaborating with internal and external partners to improve service delivery and identify new opportunities.

Monitoring performance, managing budgets, and contributing to national service development.

To be a successful Service Manager, what will you need?

Experience managing services and leading teams through change.
Strong interpersonal skills, with the ability to communicate sensitively and effectively.
Knowledge of global conflicts, migration issues and cultural awareness.
Confidence using IT systems and interpreting data to inform decisions.

Interested? The closing date for applications is 23.59 on Friday 30th January 2026. Interviews commencing Monday 9th February 2026.

In return for your commitment and expertise, you’ll get:

Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
Pension scheme: Up to 6% contributory pension.
Learning & Development: A range of career & learning opportunities.

Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..

Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.

Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders