Service Manager

Service Manager

Location: Belfast

Salary £30,070 to £32,724 per annum

Hours: 35 per week

Contract: Permanent

Are you a manager who's passionate about making a positive difference to people in crisis as a result of their migration status?

We are looking for a Service Manager to join our Northern Ireland Refugee Support team.

A day in the life of a Service Manager looks like:

Reporting to the Refugee Services Operations Manager (RSOM), you’ll work alongside them, the wider area management team and other internal teams at the British Red Cross to proactively develop services, build our external engagement, develop local partnerships, and scope out funding opportunities.

Working with the Belfast team, along with three other service managers, you will oversee the team’s project work, casework, manage their caseloads, and provide them with guidance and support to help them develop in their roles. This is a great chance for you to manage others, as part of a team, in the migration sector. Does this sound like your perfect role? Click the apply button now and join our worldwide movement!

Do you have the following skills to be a successful Service Manager?

• Strong operational managing skills, in conjunction with experience delivering client-focused projects and activities to at risk people with complex needs?
• Delivering casework to at risk groups?
• An in-depth knowledge of rights, entitlements, and agencies in the field of asylum seekers, refugees, and/or other at risk migrants?
• Excellent communication and rapport building skills, as well as experience liaising with external agencies frequently? You should also have the ability to develop and maintain internal and external partnerships to agreed outcomes.
• Certain in your ability to prepare, manage, and monitor budgets and able to collate, interpret and report on a range of management information?
• You’re a competent people manager and know how to get the best out of a team. You’ll also be a great team player and can actively work alongside others to develop and achieve operational plans?
• Comfortable working in a fast-paced environment and can juggle your workload and prioritise responsibilities in line with business objectives?

We particularly welcome applications from people with lived experience of forced migration and speakers of Arabic, Somali, Farsi and Tigrinya.

This role is based in Botanic House, Belfast, and will be hybrid working. The successful applicant will deliver the project across NI and as such access to transport is necessary for regional travel to deliver the project.

Interested? The closing date for applications is 23.59 on Monday 9th February 2026. Interviews scheduled for the week commencing Monday 16th February 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development:

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders