Service Manager

You take ownership. You fix problems. You improve how services run. You lead Major Incidents with clear communication. You hold suppliers to account. You leave things stronger than you found them.

Rate: £500-£545 (inside IR35).

Location: 2 days in London per week.

When: Immediate December start date

What You Will Do

• Run core ITSM processes.
• Coordinate suppliers in a proper SIAM model, make SLAs and OLAs meaningful
• Regularly review IT service performance and identify opportunities for improvements across those associated services
• Implement and maintain ITIL-based continuous improvement initiatives to enhance efficiency, reduce costs, and improve service quality
• Use ServiceNow intelligently, drive useful reporting and actions
• Spot gaps, create simple fixes, track outcomes, move on
• Responsible for providing the MIM service as an on call service on a rota basis
• Conduct regular service reviews with suppliers to ensure adherence to contracts and agreed performance standards

Your Profile

• Recent, hands-on operational Service Management experience
• Act first, organise fast, shape structure in a maturing setup
• Strong knowledge of ITIL processes and best practices
• Hands-on experience with ServiceNow modules
• SIAM Experience
• Focus on outcomes, measure results (e.g., reducing MTTR or backlog age)

Sound like you? Please do get in touch.

Every applicant will be responded to within 48 hrs.