Service Manager
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• Strong stakeholder management skills to help ensure buy-in and support for initiatives/deals underway.
• Knowledge of analytic techniques and methods – in particular, proficiency in the use of Microsoft Office.
• Knowledge of ITIL processes of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and / or ITIL Foundation Certification.
• Experience with Agile, Technology Product Management & Site Reliability Engineering principles.
• Technical knowledge / appreciation of Networking products such as Switches, Routers, LAN, Firewall, Load balancing, Wireless technologies, Telecoms Industry and / or other Technology infrastructure.
• Experience within a customer service environment / ability to see the customer impact
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