Service Manager

Job Description:

We’re looking for a hands-on Service Manager to lead the workshop and field-based service team for a leading supplier of turf and agricultural machinery in the Sheffield Park area.

This is a great opportunity for someone with technical service leadership experience in agricultural, plant, construction, or groundcare equipment, who’s also confident managing people, process, and customer expectations.

You’ll oversee a team of technicians, manage service delivery against customer contracts, improve workshop performance, and help grow the service offering through improved efficiency and customer care.

Key Responsibilities:

• Lead and manage internal and mobile service engineers
• Oversee service contract delivery and help grow contract uptake
• Monitor workshop performance, repair times, and operational efficiency
• Handle technical escalations, warranty work, and rework campaigns
• Support apprentices and ongoing team development
• Provide first-line technical advice to customers
• Collaborate with other departments on quality, training, and technical support
• Manage budgets and support commercial growth of the service function
• Ensure Health & Safety compliance across the team
• Maintain a high level of customer satisfaction and service standards

Required Skills & Experience:

• Previous experience as a Service Manager or in a senior service role (e.g. Assistant Service Manager, Workshop Manager)
• Background in turf care, agricultural, plant, or construction machinery
• Strong technical understanding (engines, electrics, hydraulics)
• Excellent communication and leadership skills
• Commercial awareness and the ability to manage budgets
• Confident with Microsoft Office and basic service admin processes
• Full UK driving licence

If you’re looking for a fresh challenge and want to lead a capable, close-knit team within a respected industry name, we’d love to hear from you.

Apply now or get in touch directly to learn more.