Service Manager

Job Title: Service Manager

Location: Newcastle

Hours: 37.5 hours per week

Salary: Circa £35,000

Contract: Permanent

Closing date: 15th August 2025

United Response are seeking an experienced and dynamic Service Manager to oversee three services across Newcastle, providing strategic leadership and support to well-established teams during a period of change.

The first service provides support to three women with learning disabilities; the second supports three men with learning disabilities, including one individual with complex health needs. The third service supports a young man with learning disabilities and Prader-Willi syndrome.

Key Purpose of the role as Service Manager

Ensure people we support are supported in accordance with person centred approaches and manage the resources of the service effectively.

Are you an experienced leader with a passion for delivering high-quality care and making a real difference in people's lives? Does your Leadership make a real impact? Then we want to hear from you.

As a Service Manager, you will lead and develop your team, ensuring they feel supported, motivated, and equipped to deliver outstanding care. Your role will involve overseeing recruitment, supervision, and performance management while fostering a positive and collaborative workplace culture. Additionally, you will take responsibility for financial management, ensuring budgets are carefully managed and financial processes are followed.

You will be instrumental in ensuring compliance with all regulatory and safeguarding standards, are kept to the highest standards of quality and safety. Building strong relationships with internal teams, external agencies, and the wider community will also be key to enhancing the support provided.

What you will bring:

• Passion and experience as a leader in social care.
• NVQ Level 3 in Social Care Management (or equivalent).
• Strong knowledge of regulatory frameworks and compliance.
• Experience in managing budgets and financial processes.
• Excellent communication and relationship-building skills.
• IT literacy and confidence in using digital systems.
• Flexibility to work evenings, weekends, and on-call shifts as required.

In return, we will help you build a rewarding career along with the following benefits;

• Enhanced company sick and maternity/paternity pay
• Your wellbeing matters to us, so we provide 2 wellbeing days per year
• Access to Blue Light Discount Card and Costco membership*
• Access to free occupational health, physiotherapy, counselling, wellbeing and advice services
• Fully paid training and access to nationally recognised qualifications/apprenticeships
• Generous annual leave allowance, so you can balance your work and personal life.
• Our UR STARS recognition program rewards for individuals and teams who go above and beyond.
• Work place pension scheme
• Long service awards recognising loyalty to the people we support and the organisation
• Travel to work scheme (season ticket loan)
• Access to an online shopping platform with discounts from over 3,500 retailers

United Response is not just a social care provider, we're a well-respected charity dedicated to championing the rights of people with learning disabilities, Autistic People and those with mental health needs. Our mission is to empower these individuals to live, work, and actively participate in their communities, free from discrimination and unnecessary obstacles. In everything we do, we strive to be Creative, Strong, Honest, Responsive, and United.

United Responses’ culture of inclusion, and our focus on health and wellbeing and working models helps ensure that everyone – regardless of background – feels included and can be the best they can be. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity. We believe we are made stronger by the unique capabilities and qualities that each person brings to our organisation and we invest in our employees to inspire confidence and help everyone realise their full potential.

United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with mental and or physical disabilities including guaranteeing an interview for disabled applicants who meet the minimum criteria.

Important Information

This role is subject to a DBS check, with costs covered by United Response. Please note that we may close this vacancy early if we receive sufficient applications.

Apply now to join our dedicated team and make a lasting impact!