Service Manager Digital Learning and Adoption

Join Us in Shaping Sheffield’s Digital Future

Fixed-term roles to 31 March 2027

Sheffield City Council is on a bold journey to become a truly digital council—transforming how we work, how we serve our communities, and how we empower our people. As part of our ambitious Digital Transformation Programme, we’re investing in a new Digital Learning and Adoption Team to drive digital skills, confidence, and capability across our workforce.

We’re recruiting four key roles to help us deliver this change. If you’re passionate about learning, digital adoption, and business change—and want to be part of a team that’s making a real difference—this is your opportunity.

Why Join Us?

• Be part of a high-impact programme that supports over 8,000 employees.
• Help shape how emerging technologies like AI and CRM are adopted across services.
• Work in a collaborative, people-centred team that values innovation, inclusion, and continuous learning.
• Gain experience in a strategic transformation programme with real outcomes for staff and citizens.

Service Manager – Digital Learning and Adoption (Grade 11)

Lead the team driving digital capability across the council. You’ll set the strategic direction, manage performance, and ensure delivery of high-quality learning and adoption support. This is a leadership role for someone who thrives on innovation, stakeholder engagement, and enabling transformation at scale.

What you’ll bring:

• Senior leadership experience in service delivery and improvement.
• Strategic thinking and operational planning skills.
• A passion for empowering people through learning and technology.

For informal enquires please contact: [email protected]

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.