Service Manager - Heathrow Airport

Slough, England, United Kingdom

7/24/2025

Purpose

The Service Manager leads and coaches the team of Maintenance Supervisors to reach the Maintenance operations targets and objectives.

Key Responsibilities:

• Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises.
• Accountable for leading the Maintenance Operations and ensuring the quality and profitability of service delivery.
• Accountable for making sure that individual target setting, and action planning takes place annually, and is followed up in regular reviews (Field Operations Management Model FOMM).
• Accountable for making sure that safety and business process are regularly audited, and needed corrective actions identified and implemented.
• Accountable for team’s received orders as well as that short- and long-term monetary targets are met, and that work is executed and invoiced Leadership / People management.
• Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 discussion with supervisors, regular field/customer visits with supervisors and regular field audits with supervisors.
• Coach team of supervisors, and technicians to be customer centric * Accountable that customer experience acceleration touchpoints are followed during the whole maintenance contract lifecycle.
  
  

Key Experiences

• Proven team development and leadership experience.
• Industry or experience working in infrastructure or construction projects is highly desirable.
• Strong technical background in quality management is essential.
• Excellent communication and people skills, enabling you to build positive relationships with internal and external stakeholders.
• Proficiency in coordinating maintenance activities, managing work orders, and ensuring timely completion of tasks.
• Demonstrated project management skills and ability to lead initiatives through to completion.
• Comfortable working in fast-paced, complex, and changing environments.
• Experience supporting or conducting audits (internal or external).
• High attention to detail and a proactive approach to problem-solving.
• Experience supporting or conducting audits (internal or external).
• Providing exceptional customer service.
  
  

What KONE can offer:

We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Bonus, Dental Insurance, Private Medical Cover, Car/Car Allowance, GymFlexi Membership, K.one Discounts, 24/7 GP Support & Wellbeing Access and hybrid working.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers