Service Manager- Trauma & Orthopaedics

York, England, United Kingdom

8/14/2025

An exciting opportunity has arisen for an enthusiastic and well-motivated individual, to join the Trauma & Orthopaedic team as a Service Manager.

The post will be based at York Hospital, however the successful candidate may on occasion be required to travel to other sites.

The successful candidate requires excellent communication and team working skills, and will work closely with clinical and non clinical staff on a daily basis, organising and prioritising both their own workload and that of others.

They must have the ability to exercise sound judgement in relation to problem solving, and the ability to practice delegation, negotiation and motivation skills. Most importantly the candidate must have a flexible and patient centred approach.

We look forward to receiving your application!

The Successful Candidate Will Be Required To

• Provide management support on a daily basis. The main focus of this is to manage day to day operational issues, to ensure smooth running of all the directorate's services.
• Assist the Operational Service Manager in the maintenance and development of clinic/theatre timetables, Middle Grade rotas, clinic templates, appointment systems and theatre scheduling.
• Support the Operational Service Manager in investigating and responding to patient complaints and concerns, received in an appropriate and timely manner, in accordance with Trust policy.
  
  

You will be responsible for the line management of a team of secretarial and administrative staff. The range of authority in this respect will be dependent upon the internal management reporting arrangements, but will include a combination of acting as an appointment panel member, making recruitment and selection decisions, conducting personal development reviews, dealing with the initial or subsequent stages of disciplinary, grievance, sickness absence and performance issues.

You will also be responsible for ensuring that appropriate training is delivered to all staff, and that individual staff member(s) work allocation is managed effectively and reallocated as required, to best meet the needs of the service.

Our Benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider
  
  

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

For further details / informal visits contact: Name: Kristen Bourne Job title: Operational Service Manager Email address: [email protected] Telephone number: 01904 721414

Martin Fletcher - Operational Service Manager 01904 724924