Service Now Consultant

EPAM is seeking a ServiceNow Consultant to play a pivotal role in the growth and development of our new ServiceNow practice in the UK. You will leverage your technical expertise and business acumen to design and implement cutting-edge ServiceNow solutions for enterprise-level clients, driving digital transformation and operational excellence.

You will contribute strategically to the expansion of EPAM's ServiceNow practice, enhancing its capabilities, scalability, and market presence.

Looking for an opportunity to establish yourself as a key contributor within a fast-growing practice? Then this could be the perfect opportunity for you.

Responsibilities

• Engage with clients to gather business requirements, analyze pain points and provide tailored ServiceNow solutions
• Configure and customize ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CMDB or CSM to meet client needs
• Develop and script advanced workflows, integrations and functionalities using JavaScript, Glide APIs, REST/SOAP APIs and other ServiceNow tools
• Perform system administration tasks, including user role management, environment upgrades and performance monitoring
• Design and implement integrations between ServiceNow and other enterprise systems to enable seamless data flow
• Conduct end-user training sessions and provide post-implementation support to ensure the successful adoption of the platform
• Collaborate with internal teams, project managers and stakeholders to ensure on-time delivery and alignment with objectives
• Drive continuous process improvements by staying updated on the latest ServiceNow releases and applying best practices
• Troubleshoot and resolve technical issues or defects, ensuring optimal system performance and minimal disruptions
• Document design specifications, workflows and solution architecture for ongoing maintenance and knowledge sharing

Requirements

• Proven experience in implementing and configuring ServiceNow modules such as ITSM, ITOM, CMDB, HRSD or other enterprise-grade solutions
• Proficiency in JavaScript, ServiceNow scripting tools, Glide APIs and integration techniques using REST/SOAP APIs
• Strong understanding of ITIL practices and experience in applying them to ServiceNow implementations
• Hands-on expertise in creating and customizing workflows, forms, reports, dashboards and UI policies within ServiceNow
• Prior experience in designing and deploying integrations between ServiceNow and third-party applications or systems
• ServiceNow Certified System Administrator (CSA) certification is mandatory
• Advanced certifications, such as ServiceNow Certified Implementation Specialist (CIS) for ITSM, HRSD, or CSM are highly preferred
• Knowledge of web development technologies such as AngularJS, HTML or Bootstrap is a plus
• Strong analytical, problem-solving and communication skills with a client-centric mindset
• Ability to manage multiple priorities in a fast-paced, collaborative environment

We offer

• EPAM Employee Stock Purchase Plan (ESPP)
• Protection benefits including life assurance, income protection and critical illness cover
• Private medical insurance and dental care
• Employee Assistance Program
• Competitive group pension plan
• Cyclescheme, Techscheme and season ticket loans
• Various perks such as free Wednesday lunch in-office, on-site massages and regular social events
• Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
• If otherwise eligible, participation in the discretionary annual bonus program
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
• *All benefits and perks are subject to certain eligibility requirements