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Job Description
Job Summary
To proactively supervise a number of service schedulers and ensure that they plan, organize, deliver and manage the Service planned deliverables to meet & exceed customers' requirements, Company quality standards, and achieves agreed targets and level of profit.
Duties & Responsibilities
- Responsible for Planned Maintenance delivery, ensuring all are delivered on time and planned so our engineer’s productivity is optimized.
- Provide consistency across the Scheduling teams in the delivery of services ensuring our processes and procedures are implemented and adhered to.
- Manage resource levels, delivering services within budget and seeking to improve utilisation & profit whilst maintaining staff morale.
- Create an environment in which personnel are encouraged to contribute to the development of the Service Department and their own careers.
- Act as a point of escalation for operational issues escalated to you.
- Ensure that any activity, task and responsibility required by the role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program.
Qualifications / Skills / Experience
- Previous planning experience, preferably with field engineers.
- Previous supervisory experience
- Experience of working with bespoke planning software, arranging service engineers’ calls.
- Liaison with parts supply and sales departments.
- Telephone skills.
- Computer literate.
- Accuracy and attention to detail.
Person Specification
- Team worker
- Cooperative
- Conscientious
- Good communicator and organiser
- Able to cope well under pressure and work with minimum supervision
- Target driven
The above duties and responsibilities are intended to describe the general nature and requirements of the position, and are not intended to be an exhaustive list. In order to achieve business objectives, other duties may be included at the discretion of the department manager.
About The Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
