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Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Join Thermo Fisher Scientific to assist customers in finding cancer cures and ensuring food safety.
Location/Division Specific Information
Santa Clara, CA
How will you make an impact?
The Service Support team helps global engineers and specialists with Single-Use Technologies and Bio-production Equipment.
What will you do?
Support team helps service team provide outstanding customer experience. Role includes responding to inquiries, troubleshooting, and collaborating with other teams.
Key responsibilities include:
- Assisting with customer communications and resolving critical issues
- Supervising and following up on spare parts and service quotes, customer purchase orders and customer orders
- Coordinating customer demand and direct incoming customer material for inhouse calibrations and/or repairs
- Achieving delivery of equipment within the specified delivery timelines
- Facilitating execution of projects being implemented at the customer site including RMA and warranty requests
- Supervising service contract obligations and facilitate compliance with key performance indicators
- Working with regional managers to project delivery schedules and adjust service schedule for resource planning and scheduling
- Maintaining Service Database in Salesforce.com
How will you get here?
Education
Bachelor's degree or equivalent work experience.
Experience
- Proven ability
- Salesforce experience
- ERP experience
- Customer service experience
- Experience in the Biotech/Pharma field a plus!
Knowledge, Skills, Abilities
- Self-directed, persistent and results driven
- Able to seek and resolve problems
- Ability to work well under timelines
- Excellent verbal and written communication skills
- Phenomenal teammate, able to work successfully with others
At Thermo Fisher Scientific, every one of our outstanding minds has an exceptional story to share. Come on board and be a part of our remarkable mission—empowering our customers to improve the world's health, cleanliness, and safety.
