Service Validation & Transformation Lead

At Tata Technologies we make product development dreams a reality by designing, engineering and validating the products of tomorrow for the world’s leading manufacturers.

Due to our continued growth we are now recruiting for a PLM Service Validation & Transformation Lead to be based at our customer site in Gaydon.

Job Purpose

As a PLM Service Validation & Transformation Lead you will drive the end-to-end quality assurance, service validation and continuous transformation of a large-scale PLM systems within customer enterprise landscape. This role involves product ownership, test strategy leadership, and cross-functional stakeholder engagement, ensuring high quality and reliable PLM services for Engineering, Manufacturing, and enterprise users.

The successful candidate will serve as the first line interface to the customer Product Manager, working closely with the domain/IT leaders, PLM departments and offshore squads based out of India. The primary responsibility is to lead the team members working in this value stream for day-to-day operation activities related to service validation and testing, manage the stakeholders within the department and other connected departments in the customer organisation, drive the team to deliver value across the value stream. The role also includes responsibility for continuous maintenance and enhancement of the PLM test automation framework and automated regression suites.

The ideal candidate will bring a blend of technical depth, product ownership mindset, and agile delivery experience. This role is based in Gaydon, UK with a hybrid working model requiring a minimum of 3 days per week onsite.

Key Accountabilities

• Define and implement end-to-end QA strategy across all PLM modules and integrations
• Establish and own the vision, product backlog & roadmap for the service validation and testing value stream area and ensure it is always up to date.
• Manage and continuously enhance the test automation framework and automated regression suites.
• Ensure validation coverage across functional, integration, performance, and user acceptance testing.
• Maintain and own the QA product backlog, ensure sprint delivery, and manage defect lifecycle.
• Provide QA metrics, dashboards, and release go/no-go inputs to functions.
• Align with agile ceremonies and ensure collaboration between development and deployment teams.
• Support stakeholder communications, manage escalations, and represent QA in cross-functional forums.
• Act as a SPOC for escalation for any issues around the value stream delivery
• Liaise with other value streams for the support activities which are cross functional.
• Influence and shape enterprise quality roadmaps by running POCs, suggesting tooling improvements and proactively enhancing frameworks for the wider quality community.
• Lead and influence teams at different levels and scale, to minimise inefficiencies and mitigate any risks for large scale deliveries.

Knowledge / Experience

Essential:

• Extensive overall experience and also experience in a lead or product ownership role.
• Strong people management skills with a proven ability to hire and grow teams.
• Strong oral and written communication skills with demonstrable experience communicating cross-functionally with architects and product owners in formal and informal settings.
• Strong organisational, planning, and follow-up skills and ability to hold others accountable.
• Knowledge of PLM platforms (e.g., Teamcenter, 3DEXPERIENCE, Windchill).
• Exposure to test automation tools/frameworks (Selenium, Tosca, Eggplant, etc.).
• Familiarity with test management and CI/CD tools (JIRA, Zephyr, Jenkins, Azure DevOps).
• Demonstrated experience in Agile delivery models and multi-vendor environments.
• Ability to use Microsoft Office 365 products and Microsoft Teams
• Familiarity with JIRA/Confluence
• Prior experience working in onsite customer-facing roles

Desirable:

• Experience in Automotive/Aerospace/Manufacturing industries
• Familiarity in XRAY, the test management plugin for Jira
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3.
• Certifications such as ITIL, Agile Product Owner or Scrum Master.

Personal Profile:

• Strong leadership and ownership mindset
• Proactive communicator who can influence and align across diverse stakeholder groups.
• Ability to work effectively in a dynamic and fast-paced environment.
• Comfortable working in high-visibility, fast-paced environments.
• Passion for quality and continuous improvement.
• Adaptable, detail-oriented, and collaborative team player.
• Flexible to support the out of business hours for production deployments.

If you are passionate about bringing innovation to the projects you work on and want to join a global company, then this is the place for you.

Tata Technologies: Engineering a better world.