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About us
Are you driven by innovation and eager to work with a global leader in engineering and technology solutions?
At TECOSIM, you'll be part of a world-class team of forward-thinkers renowned for pushing boundaries and shaping the future across industries. As a trusted partner to leading automotive, aerospace and energy, TECOSIM specialises in advanced simulations, digital engineering, and end-to-end product development. With a global footprint and a commitment to excellence, we transform complex engineering challenges into cutting-edge solutions.
Position description
TECOSIM is expanding our dynamic Engineering team in Basildon, Essex, as part of our ongoing growth. We are looking for a talented Serviceability and ergonomics Specialist to join our Client’s SERP team based in Basildon. This role would best suit someone who is self-starting, tenacious, customer-focused, and dealership-focused. This role requires a full understanding of the dealer workshop business
- The Service Evaluation & Repair Process ('SERP') Team supports both new and current programmes, supporting the voice of the customer and dealer in all Engineering design matters. The team also protects future warranty spending and the cost of ownership. A C3P Serviceability & Ergonomics Specialist will be a member of this SERP Team and support FoE’s essential Commercial and Passenger Vehicle business. This SERP Specialist's key functional requirements will include:
- To understand the vehicle and powertrain SERP programme requirements and to deliver all the appropriate assessments and compliance to company standards.
- Undertaking Virtual service assessments of new vehicle and powertrain designs with a view to ensuring serviceability in line with customer requirements.
- Generating technical reports based upon these assessments and working with Upstream team to resolve serviceability issues with the vehicle designers.
- Ensuring the Warranty Cost Avoidance Business Case cost reductions are met
- Working with SET to support their gateway deliverables
- Representing the Service organisation to the design engineering communities and project-managing SERP participation in the product development lifecycle.
- Viewing and manipulating data in Teamcenter and other Virtual reality tools, ensuring vehicle gateways are met.
- Providing 'at-elbow' support, as required, to FCSD personnel in their usage & deployment of C3P data
- Data acquisition and data-handling support for FCSD persons to include UCS Program Managers, Recalls personnel and PVT Representatives
- Providing support in the implementation of C3P Projects and integration of C3P initiatives in the FCSD After Sales Activity
- Supporting the UCS Program Managers, in their interface with their respective Program Engineering Teams, in C3P data handling and presentation of potential Service issues as captured in the C3P environment
Skills required
- Excellent communication and customer-facing skills are essential.
- All of our engineers work directly with our customers. A tenacious and can-do approach to our (and their) business is imperative, as well as a consideration for health and safety, risks and accessibility.
- Excellent computer skills are important, and experience working in a 3D digital environment is helpful.
- Use of CAD and CAD visualisation tools is an essential part of the day-to-day role of a SERP Engineer.
- First-class organisational and project management skills.
Experience required
- Expert in: CAD, Teamcenter, VIS Mockup, VIS Jack
- Familiar with RPO, Parts Catalogue, Special tools - ESSTs and Warranty data
Education required
- Technician experience at a dealership.
- SERP analysis in essence involves replicating workshop service operations in a digital engineering environment. Having a feel for realistic work parameters in service operations is a must.
Additional Information
- Occasional overseas business travel
- Hybrid Working, 4 days on-site
- This position does not accept candidates with visa requirements
