Dematic

Servicedesk Administrator

Company
Location
Stockport, England, United Kingdom
Posted At
6/27/2025
Advertise with us by contacting: [email protected]
Description
Career Development

  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

What We Offer

Carry out 1st level support on all IT related equipment.

Provide local onsite & remote support for IT issues.

Creating incidents when needed in ticketing system and directing tickets to correct local OSS and Global teams.

Will be responsible to roll out all Global & Local projects as assigned.

Identify & escalate priority issues to IT Management

Responsible for IT Clients, Telephony, Mobiles & Events in the region

Any other tasks as assigned by the IT Management team

Tasks And Qualifications

  • Carry out 1st level support on all IT related equipment.
  • Provide local onsite & remote support for IT issues.
  • Creating incidents when needed in ticketing system and directing tickets to correct local OSS and Global teams.
  • Will be responsible to roll out all Global & Local projects as assigned.
  • Identify & escalate priority issues to IT Management
  • Responsible for IT Clients, Telephony, Mobiles & Events in the region
  • Any other tasks as assigned by the Ianagement team
  • Able to follow processes, plan & organise
  • Able to meet deadlines
  • Self-motivated and able to work on own initiative and within a team.
  • Positive attitude and willingness to go extra mile by taking ownership.
  • Travelling may be required to other entities within the region.
  • Minimum 2 to 3 years’ experience in an internal infrastructure support role is a must.
  • Ability to support Microsoft Office 2016 and 365 an advantage.
  • Supporting knowledge of mobile devices (IOS & Android), will be an added advantage.
  • Experience with software deployment methodology (experience with SCCM would be advantageous).
  • Diagnosis and solving of hardware/software faults.
Advertise with us by contacting: [email protected]
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