Servicedesk Administrator

Stockport, England, United Kingdom

6/27/2025

Career Development

• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities
  
  

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

What We Offer

Carry out 1st level support on all IT related equipment.

Provide local onsite & remote support for IT issues.

Creating incidents when needed in ticketing system and directing tickets to correct local OSS and Global teams.

Will be responsible to roll out all Global & Local projects as assigned.

Identify & escalate priority issues to IT Management

Responsible for IT Clients, Telephony, Mobiles & Events in the region

Any other tasks as assigned by the IT Management team

Tasks And Qualifications

• Carry out 1st level support on all IT related equipment.
• Provide local onsite & remote support for IT issues.
• Creating incidents when needed in ticketing system and directing tickets to correct local OSS and Global teams.
• Will be responsible to roll out all Global & Local projects as assigned.
• Identify & escalate priority issues to IT Management
• Responsible for IT Clients, Telephony, Mobiles & Events in the region
• Any other tasks as assigned by the Ianagement team
• Able to follow processes, plan & organise
• Able to meet deadlines
• Self-motivated and able to work on own initiative and within a team.
• Positive attitude and willingness to go extra mile by taking ownership.
• Travelling may be required to other entities within the region.
• Minimum 2 to 3 years’ experience in an internal infrastructure support role is a must.
• Ability to support Microsoft Office 2016 and 365 an advantage.
• Supporting knowledge of mobile devices (IOS & Android), will be an added advantage.
• Experience with software deployment methodology (experience with SCCM would be advantageous).
• Diagnosis and solving of hardware/software faults.