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Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
What We Offer
Carry out 1st level support on all IT related equipment.
Provide local onsite & remote support for IT issues.
Creating incidents when needed in ticketing system and directing tickets to correct local OSS and Global teams.
Will be responsible to roll out all Global & Local projects as assigned.
Identify & escalate priority issues to IT Management
Responsible for IT Clients, Telephony, Mobiles & Events in the region
Any other tasks as assigned by the IT Management team
Tasks And Qualifications
- Carry out 1st level support on all IT related equipment.
- Provide local onsite & remote support for IT issues.
- Creating incidents when needed in ticketing system and directing tickets to correct local OSS and Global teams.
- Will be responsible to roll out all Global & Local projects as assigned.
- Identify & escalate priority issues to IT Management
- Responsible for IT Clients, Telephony, Mobiles & Events in the region
- Any other tasks as assigned by the Ianagement team
- Able to follow processes, plan & organise
- Able to meet deadlines
- Self-motivated and able to work on own initiative and within a team.
- Positive attitude and willingness to go extra mile by taking ownership.
- Travelling may be required to other entities within the region.
- Minimum 2 to 3 years’ experience in an internal infrastructure support role is a must.
- Ability to support Microsoft Office 2016 and 365 an advantage.
- Supporting knowledge of mobile devices (IOS & Android), will be an added advantage.
- Experience with software deployment methodology (experience with SCCM would be advantageous).
- Diagnosis and solving of hardware/software faults.
