ServiceNow Administrator

Role Introduction

We are looking for an experienced ServiceNow Administrators to join our team. In this role, you will support the development, configuration, and optimisation of the ServiceNow platform. You will be responsible for managing and configuring workflows, policies, and user entitlements, as well as building and maintaining portal components and automation scripts to meet business needs.

The ideal candidate will posses extensive experience in ServiceNow platform development, configuration, and implementation. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that meet their business needs.

The successful candidate will work closely with cross-functional teams to ensure the ServiceNow platform is aligned with business objectives and continuously improved to support efficient service delivery.

What You Will Do

• Manage policies, routing, workflows, and user entitlements within the ServiceNow platform, ensuring smooth service delivery and compliance with internal requirements.
• Develop and maintain portal components (e.g., Service Catalogs, Knowledge Base) to improve user experience and streamline service request processes.
• Lead or assist in the implementation, configuration, and customisation of ServiceNow modules
• Create, test, and maintain automation scripts to enhance system efficiency and reduce manual intervention.
• Collaborate with functional teams (e.g., IT, HR, Facilities) to define requirements and configure solutions that meet evolving business needs.
• Collaborate with cross-functional teams including users, developers, architects, and business analysts to deliver end-to-end technical solutions.
• Ensure the integrity and security of the ServiceNow platform, applying updates, patches, and system configurations as necessary.
• Monitor and optimise platform performance, resolving issues promptly and identifying areas for improvement.
• Maintain documentation and knowledge sharing related to platform configuration, automation, and customisation processes.
• Provide technical support and training to end users, ensuring they can effectively utilise the platform for service management.
  
  
  

What You Will Have

• ServiceNow certification is preferred (e.g., Certified System Administrator, Certified Implementation Specialist).
• Significant experience working with ServiceNow, with expertise in IT Service Management (ITSM) or IT Operations Management (ITOM) configuration.
• Demonstrable experience of implementing and supporting ServiceNow ITOM modules (e.g., Discovery, Orchestration)
• Strong experience in workflow design, service catalog management, and user entitlements within ServiceNow.
• Proficiency in developing and maintaining automation scripts to improve platform efficiency.
• Solid understanding of ServiceNow platform architecture and integration capabilities.
• Ability to work effectively with cross-functional teams to gather requirements and deliver platform configurations.
• Excellent problem-solving skills and a proactive approach to continuous platform improvement.
• Strong attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
  
  
  

What We Do For You

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
  
  
  

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
  
  
  

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most
  
  
  

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
  
  
  

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
  
  
  

Who We Are

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here