ServiceNow Architect

Servicenow Technical Architect

Newbury, UK (Hybrid)

Contract (Outside IR 35)

ServiceNow Technical Architect to oversee the end-to-end design, development, and delivery of ServiceNow solutions across the enterprise. This role combines hands-on technical expertise with strategic leadership, ensuring that the ServiceNow platform is optimized, scalable, and aligned with business objectives. The Tech Architect is responsible for architecture, engineering, and business stakeholders while mentoring designers, team members and driving best practices.

Key Responsibilities

• Lead the technical design and delivery of complex ServiceNow implementations and enhancements.
• Partner with product owners, and business stakeholders to translate requirements into high-quality solutions.
• Provide technical leadership to ServiceNow developers, administrators, and engineers across multiple projects.
• Drive the adoption of platform governance, security, and development standards.
• Oversee the implementation of core and advanced ServiceNow modules (ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, etc.).
• Lead the design of integrations with external systems (REST, SOAP, APIs, LDAP, SSO, etc.).

Required Qualifications

• 12+ years of experience in IT, with 6+ years of ServiceNow development/engineering experience.
• Proficient in ServiceNow ITSM Module
• Proven experience in leading technical teams on large-scale ServiceNow programs.
• Strong hands-on expertise in ServiceNow scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and advanced configuration.
• Solid understanding of ITIL/ITSM frameworks and their application within ServiceNow.
• Strong knowledge of CMDB design, service mapping, and ServiceNow capabilities.
• Experience with enterprise integrations (REST, SOAP, APIs, SSO, LDAP, etc.).
• Excellent problem-solving, communication, and leadership skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).