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Copyright © 2025
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ServiceNow Technical Architect
Location: UK - Hybrid (occasional travel)
Salary: Up to £110,000
Our client, a leading UK technology provider, is seeking a ServiceNow Architect to lead the design, governance, and ongoing development of their platform. This is a player-manager role, combining hands-on technical delivery with leadership of a small internal team.
You'll shape the ServiceNow roadmap, ensure best-practice implementation across ITSM, ITOM, and CSM, and work closely with stakeholders to deliver scalable, automated, customer-focused solutions.
Key Responsibilities:
Define platform architecture and strategy aligned to business goals
Lead design, configuration, and customisation of ServiceNow modules
Oversee governance, technical standards, and upgrade strategy
Manage and mentor a small team of developers and administrators
Act as the technical point of contact for internal and external stakeholders
What We're Looking For:
Strong expertise in ServiceNow across ITSM, ITOM, and CSM, plus knowledge of other modules
Certified System Administrator (CSA) and Certified Implementation Specialist (ITSM, ITOM)
Proven leadership and stakeholder engagement skills
MSP or IT Services background preferred
Benefits:
Hybrid working
Funded ServiceNow certifications
Private healthcare and dental care
Generous holiday allowance
Contributory pension
Annual trip to ServiceNow Knowledge Conference
Please note: Sponsorship is not available for this role, and you must be UK-based to apply.