ServiceNow Business Analyst (Ref: 190143)

ServiceNow Business Analyst

Location - Fully Remote

Contact - [email protected]

About Us

Our client is a significant player IT Consultancy industry, distinguished for its innovative IT solutions crafted to enhance operational efficiency. With an emphasis on customer satisfaction and advancement in technology, this organisation is dedicated to empowering clients through top-tier digital services. Celebrated for its collaborative and growth-oriented culture, the client consistently seeks to propel digital transformation across various industries.

Job Description

The role of ServiceNow Business Analyst is critical in aligning IT capabilities with business goals. This position requires the collection, analysis, and documentation of business requirements to ensure that technological solutions effectively meet organizational needs. The successful candidate will engage closely with stakeholders to pinpoint improvement opportunities and enhance efficiencies in existing processes, utilizing the features of ServiceNow to drive optimal outcomes.

Key Responsibilities

• Perform comprehensive analyses of business operations to uncover optimization prospects.
• Collaborate with stakeholders in gathering and documenting requirements for enhancements to the ServiceNow platform.
• Lead workshops and meetings to ensure a clear alignment between business requirements and IT solutions.
• Support the deployment of ServiceNow modules while ensuring compliance with best practices.
• Track project progress and provide stakeholders with updates on milestones and deliverables.
• Create training materials and facilitate user training to promote the smooth integration of new processes.
• Offer ongoing support and maintenance for the ServiceNow platform, addressing any issues that may arise.

Requirements

• Demonstrated experience as a Business Analyst, particularly with ServiceNow or comparable IT Service Management applications.
• Strong analytical and critical thinking skills.
• Outstanding communication and interpersonal capabilities.
• Proficient in collaborating within a team-oriented environment.
• Familiarity with ITIL principles and methodologies.
• Relevant ServiceNow or Business Analysis certifications are advantageous.

Benefits

• Attractive salary with performance-related bonuses.
• Extensive health and wellness benefits package.
• Flexible working arrangements, including remote options.
• Opportunities for professional development and training.
• Access to state-of-the-art technology and tools.
• A supportive and inclusive workplace culture.

Other

This position offers a remarkable opportunity to engage with a dynamic organization leading the charge in the digital realm. The ideal candidate thrives in a fast-paced setting and is motivated to make a significant impact within the company. For those seeking a challenging and fulfilling career, this role represents an excellent opportunity.