ServiceNow CMDB
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CMDB - Configuration Manager
Location: Huntingdon
Work Pattern: 2 days on site
Rate: Inside IR35
Duration: 3 months initial contract
Configuration Manager – Gaming Industry
Join a world-leading gaming company as their next Configuration Manager, driving the accuracy and performance of their CMDB across a fast-moving, tech-rich environment. This is your chance to work behind the scenes of a global gaming brand, ensuring their IT backbone stays strong and future-ready.
What You’ll Do
- Enhance and maintain the CMDB to support seamless gaming experiences worldwide.
- Shape the CMDB roadmap, delivering smarter processes and better data integrity.
- Act as the go-to expert for CI discovery and ServiceNow CMDB, managing integrations and troubleshooting with precision.
- Collaborate with cross-functional IT, development, and infrastructure teams to keep configuration data current and reliable.
- Deliver clear, actionable reports to monitor CMDB performance and drive improvement.
- Keep ahead of the curve by adopting new ServiceNow innovations and technologies.
What We’re Looking For
- Proven experience implementing and optimising CMDBs across diverse environments.
- Strong expertise in ServiceNow (or similar platforms) for CMDB and service mapping.
- Solid understanding of ITSM processes (Change, Problem, Incident) and configuration item management.
- Familiarity with hardware, software, and application CI types in complex environments.
- Bonus points for experience in global organisations or gaming/entertainment sectors.
Nice to Have
- ITIL v3/4 certification.
- Experience working with ServiceNow’s CSDM framework.
- 5+ years in IT, with at least 3 years focused on CMDB/Configuration Management.
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