ServiceNow Developer

CompanyWipro

LocationReading, England, United Kingdom

Posted At1/6/2026

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Occupation Type

Programmers and software development professionals

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£54,700 (£28.05 per hour)

Occupation rate applies

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Description

Role: ServiceNow Architect- ITOM

Location: Reading-hybrid role

Role Purpose:

Responsible for designing, implementing, and optimizing ServiceNow ITOM Event Management solutions using best practices. Captures business needs, develops architecture, integrates with monitoring systems, and acts as a technical SME and thought leader.

Responsibilities:

Lead the architecture, configuration, and deployment of ServiceNow Event Management, integrating with tools like SolarWinds, Splunk, AppDynamics using SNMP traps, REST/SOAP APIs, webhooks, and MID Server.
Develop event rules, alert correlation, deduplication, suppression, and maintain operational intelligence signals.
Design and tune service health dashboards including alert console, service health, and impact maps.
Ensure CMDB and CSDM model integrity; manage Discovery scheduling and assess potential network impact.
Provide technical leadership during complex, multi-tier, multi-tenant implementations focusing on system integration, governance, and platform best practices.

Translate functional and technical requirements into implementation work packages; create architectural diagrams, technical specs, system docs, and manuals.

Troubleshoot production/test issues, perform root cause analysis, and implement resolution strategies.

Collaborate with stakeholders—executives, business units, SMEs—to conduct solution assessments, process analysis, and roadmap planning.

Provide post-implementation support and proactively optimize event management processes.

Essential Skills & Experience

Years implementing ServiceNow solutions; specifically in ITOM/Event Management architecture.
Proficient in designing event rules, alert correlation, deduplication, and suppression.
Skilled in integration via SNMP traps, REST/SOAP, MID Server, webhooks.
Strong JavaScript / Glide API experience for custom logic and alert action adjustments.
Expertise in CMDB and CSDM, including horizontal and cloud-based Discovery on AWS, Azure, GCP.
Knowledge of service mapping, ability to create and debug patterns for application services.

Sound understanding of ITIL/ITSM processes, including incident, problem, and change management.

Experience with high-availability, multi-tier architectures.

Qualifications & Certifications

ServiceNow Certified Implementation Specialist – Event Management (CIS-EM) is preferred.
Additional ServiceNow certifications (CSA, CAD, CIS-ITOM) are advantageous.

Typical Deliverables

Architectural blueprints for ITOM Event Management solutions
Technical specifications, integration design, and configuration documents
Operational dashboards (Event Console, Service Health, Impact Maps)
Integration modules (SNMP, REST/SOAP, MID Server)
Implemented alert correlation rules and suppression strategies
CMDB models aligned with CSDM, knowledge of ACC
Post-launch support and performance optimization reports

Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion.

Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. Your benefits include

Contributory pension of up to 5%
Extra holiday purchase
4x life insurance policy
Private medical insurance (50)

Equal Opportunities:

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome