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LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.
Job Title: ServiceNow Program Manager
Location: London, UK
Job Type: 1 Year contract
LTIMindtree is seeking a highly experienced and certified ServiceNow Program Manager for driving the successful implementation and ongoing management of ServiceNow Programs The responsibilities includes overseeing and coordinating various program aspects ensuring they are delivered on time within budget and to the highest quality standards
RESPONSIBILITIES AND DUTIE
- SWork with clients stakeholders to discover and understand their current state environment from a process and technical perspectiv
- eAct as a trusted advisor while establishing a positive and productive working relationship with the clien
- tLead and manage process design initiatives and manage the translation of those requirements to the ServiceNow implementation tea
- mPlan and schedule meetings to gather business and functional requirements while providing best practice process and technical guidanc
- eAnalyze business processes and provide innovative and scalable solutions to increase operational maturit
- yComplete full client gap analysis on process integrations and data always advising on future process product roadmap and maturit
- yCommunicate with client on all aspects of initiated work in a clear and concise manne
- rReview and approve business requirements that create a comprehensive solutio
- nWork with Engagement Managers and project teams to determine risks impacts priorities and timelines surrounding outstanding task
- sCreate all related process documentation utilizing best practices and deliver to client or internal resources in acceptable time fram
- eUtilize industry standard implementation methodology following best practice standard
- sMeet all client deliverables in an acceptable timefram
- eCommunicate all project updates possible timeline deficiencies problems issues or events that could affect the overall project deliverable
- sDevelop Service Management implementation and adoption strategies focusing on organizational change management from a tactical and practical leve
- lAdvise on options risk and impacts on business processes and cultural adoptio
- nAssist in the scoping of new opportunities when asked to participat
- eEnsure each artifact produced is consistent and is driven by the enterprise standard
- sStay current on ServiceNow technologies and assist in the maintenance of workshop material to incorporate new features where appropriat
- eEstablish organization as a leader in the ServiceNow ecosystem through innovation and expertis
- eEnsuring the security scalability and maintainability of ServiceNow solutions including performance monitoring and optimizatio
- nDrive adherence to quality assurance best practices ensuring successful project outcome
- sEnsure security solutions to meet changing compliance requirements Implement robust security measures to maintain secure client environment
- sEnsure technical documentation and reports are shared on timely basis contribute to the knowledge base and promote best practice
- sKeep up with ServiceNow advancements to provide innovative solution
- sEstablish and sustain trust based relationships with clients proactively addressing their needs and steering them toward successful result
- sMentoring and guiding junior developers and other team members during implementation
sQUALIFICATION
SRequire
- d15 years of experience in implementing or architecting ServiceNow solution
- sExperience in managing projects programs on below ServiceNow Product suite
- sCSDM and CMDB Implementatio
- nITOM Health and Visibility Discovery Service Mapping Event management Integration with Monitoring tools Health Log Analytic
- sCustomer Service Management CS
- MField Service Management FS
- MSales Order Management SOM and Supplier Lifecycle Operations SL
- OTelecommunication Network Inventory TN
- IStrategic Portfolio Management SP
- MExperience across the ServiceNow core platform security performance and complianc
- eExperience in managing integration projects third party integration RESTSOAP Other methods Integration Hub and Ebondin
- gExperience in managing ITSM applicatio
- nConduct a review of design and solution
- sReady to Work in UK Client locatio
nPreferre
- dMust be customer service oriented and can work independentl
- yDiligence in all documentation and written communicatio
- nOrganization skills to multitask and to schedule work effectivel
- yMust be able to work flexible hours as neede
- dExceptional leadership problem solving critical thinking and communication skill
- sCertifications on ServiceNow Modules will be appreciate
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